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Bilingual Travel Support Specialist (EN/ES
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Jobtailor in Cambridge, MA seeks a bilingual customer service specialist to build authentic traveler relationships and proactively address questions before departure. You will work with internal teams to resolve requests within an AI-powered workflow, taking ownership to de-escalate charged situations and adapt your approach to each traveler’s needs.
You should demonstrate empathy, strong judgment under pressure, and curiosity, thriving in complex, dynamic environments with cross-functional
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