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Member Experience Specialist II: Resolve, Guide & Cross-Sell
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-08-03
Listing for:
MIT-Federal-Credit-Unio
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
MIT Federal Credit Union in Cambridge, MA seeks a Member Experience Specialist II to serve as the first contact for members across branch, online and contact center channels. You will provide information, guidance and solutions for financial needs.
The role requires excellent communication, patience and some leadership to resolve complex issues, with a focus on cross-selling appropriate products and services.
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