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Member Retention & Engagement Specialist

Job in Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: AAA Northeast
Full Time position
Listed on 2026-08-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Salary/Wage Range or Industry Benchmark: 28000 - 30000 USD Yearly USD 28000.00 30000.00 YEAR
Job Description & How to Apply Below

AAA Northeast in North Andover, MA seeks a Customer Experience Associate to generate retention calls and mailings to grow Club membership totals. The role also handles inbound calls, supports problem resolution, and provides clerical support to the department.

You will use systems including Memberz Plus, Touch Points, Navigator, Outlook, Excel and Word, delivering Five Diamond Service on every interaction.

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