Visitor Experience Representative

REQUIRED:

High school diploma; excellent computer/digital skills; demonstrated skill in customer service and a minimum of two years of experience in a customer service role in a hospitality, retail, entertainment, or cultural organization; excellent communication and interpersonal skills, and ability to project a positive image of the museum; ability to work in a busy environment and handle multiple tasks, and to adapt to customer needs as they arise, and address them effectively and courteously;

sound judgment and ability to take initiative quickly to resolve any issues, including safety or security related; ability to lift up to 25 lbs.; ability to work weekend day(s), holidays, and occasional evenings staffing museum events; and deal with confidential information and/or issues requiring discretion and judgment. PREFERRED:
Some college experience; interest in or knowledge of STEAM (science, technology, engineering, art and technology); knowledge of POS and online ticketing systems. Cash handling experience; and fluency in other languages in addition to English.

Schedule requires standing and moving about public areas of the museum for most of the day.

8/6/2026

VISITOR EXPERIENCE REPRESENTATIVE, Museum, is a public-facing position that welcomes all visitors to the Museum; services admissions using mobile ticketing system; provides information, monitors visitors in the museum galleries, and helps to ensure the safety and security of visitors as well as the Museum; participates in the daily team meetings, to include Visitor Experience, Facilities, Store, Event Rentals & Engagement staff, to review the schedule for the day (groups, classes, programs, event rentals, etc.),

& to confirm assignments; close out the day with a team debrief; and facilitate the visitor experience in-gallery in coordination with Engagement team members & provide spotlight tours to visitors.

The full job description is available, here.