Senior Customer Operations & Process Lead
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-08-21
Listing for:
Spindrift
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Spindrift is seeking a Customer Operations Manager to strengthen the operational capabilities of the Customer Operations function and support day-to-day order management. You will partner with Coordinators to resolve complex issues, build process and system expertise, and raise the team's overall capability.
You will lead cross-functional process improvements across order-to-cash, ERP/EDI, and customer portals, measuring KPIs and driving scalable solutions.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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