Client Manager

Overview

Salary: $90,

Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

Our award-winning designers and consultants create world-class communication environments that look as good as they perform. Our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense.

And we design effective technology systems regular people can actually use. But we’re only as good as our people.

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.

• Team Leadership and Management
  • Lead, coach, and develop an on-site AV support team to ensure high-performance service delivery.
  • Oversee workflow execution including scheduling, task assignments, and performance management.
  • Establish, refine, and implement service processes and standard operating procedures.
• Event Operations and Live Production
  • Operate and Support Large-Format Hybrid Events
  • Provide Local Technical Support for Live Audiences, Presenters, Remote Participants, and Panel Discussions
  • Manage Stage Audio Including Wireless Microphones, Table Mics, Headsets, Lecterns, and Dante Audio Routing
  • Coordinate Video Playback, Multi-Source Switching, Content Routing, and LED Wall Output
  • Monitor, Adjust, and Optimize Event Audio, Video, Lighting, and Video Feeds
• System Monitoring and Maintenance
  • Perform Routine Preventative Maintenance Checks on all AV Equipped Spaces
  • Create, Track, and Escalate tickets to stakeholders and vendors
  • Manage and Coordinate with Integration Vendor for Service Visits, escalations, troubleshooting, and new builds/upgrades
• User and Presenter Support
  • Provide rehearsal support, presenter briefings, microphone management, and confidence monitor setup
  • Support technical production for leadership events, town halls, high-profile internal and external meetings
• Media Production
  • Manage and Maintain a Media Production Pipeline for Event Photography, Headshot Sessions, and Small-Scale Videography

Required Core Competencies

• 3–5 years’ experience in live AV event operations
• Strong understanding of AV signal flow and live production workflows
• Ability to work independently, prioritize shifting demands, communicate clearly and calmly under pressure
• Experience troubleshooting camera/audio/display issues in real-time production environments
• A passion for delivering extraordinary service continually challenging in pursuit of the user experience and aspiring for improvement performance.
• Superb communication and engagement skills
• Strong stakeholder skills to manage expectations and resolutions
• Strong influencing, networking, and team working skills

Preferred Qualifications

• QSC Q-SYS Level 1-2 Certification
• Dante Level 1-3 Certification
• H…