Senior Product Designer

EF Education First is seeking a Senior Product Designer to join our UX team at EF World Journeys, enhancing the digital experience across our travel brands:
Go Ahead Tours, Ultimate Break, and Adventures. Please include a cover letter and a link to your portfolio with your application.

You’re a Product Designer who loves turning a vague problem into a sharp one, and then into something real. You can reconcile complex user needs with even more complex business needs, and you don’t lose your sense of humor doing it. You believe the human comes first, and that great product design turns real people’s needs, frustrations, and desires into experiences that feel made for them.

You’re fluent across research, interaction design, and visual design, and you use AI thoughtfully across your workflow—it speeds up the making, but you still own the thinking. You partner with engineering and product from the start of a project, and you see iteration as where the strongest work happens.

You trust your gut, you own your ideas, and when you’re stuck you find a way around. You crave the opportunity and growth of a large company with the camaraderie and pace of a small one.

• Embed in a cross-functional pod (1 Product Designer + 1 Product Manager + 2 Software Engineers), with AI as a core part of the workflow end-to-end, from problem framing through ship. The pod’s focus will likely be aligned to one of our three WoJo brands.
• Lead product design end-to-end within your pod: framing the problem, planning and running user research, designing solutions, prototyping (Figma and AI-assisted code), and partnering with engineering to ship.
• Reconcile user needs and business needs to produce experiences that are exceptional for the traveler and measurable for the business.
• Design complete experiences across all states—happy paths, edge cases, errors, empty, recovery—with accessibility (WCAG 2.2 AA) built in from the start.
• Use AI thoughtfully across your workflow (research synthesis, ideation, rapid prototyping, parallel exploration), with good judgement about when to reach for it and when to lead with human thinking.
• Design AI features that earn user trust through transparency and reliability—thinking through how to communicate uncertainty and handle the moments when the model gets it wrong.
• Take part in the full product development cycle: accessing and analyzing data, writing user stories, contributing to success criteria, and running A/B tests.
• Contribute to and extend our design system.
• Mentor more junior designers and coach PMs and engineers on user-centered thinking.
• Present design work and rationale to audiences from your pod to leadership, shaping a clear story around the problem, the exploration, and the decision.
• Work with tools like Figma, Miro, Confluence, Jira, and a growing set of agentic design and coding tools (e.g. Claude, Cursor, etc.).

• Pure UX research, pure UX design, or pure visual design—we hire generalists who span the experience design sub-disciplines.
• A handoff-only role. You’ll work alongside engineering and product through the full cycle of product development.
• Built around AI for its own sake. AI is part of how we work and what we ship, but we use it with judgement.

• 5+ years of professional experience in a Product Design or UI/UX Design role working end-to-end.
• A portfolio of shipped work demonstrating strength across research, interaction design, and visual design.
• Strong user-centered methodology and design judgement—you can explain not just what you designed but why.
• Demonstrated fluency with AI tools in a design workflow (prototyping, research, ideation, code generation), and a thoughtful point of view on where AI helps and where it doesn’t.
• Comfort managing multiple projects simultaneously without compromising quality.
• Strong written and verbal communication—you can present to engineering, product, and leadership with the right framing for each audience.
• Ecommerce or transactional digital product experience.
• An “I’ll figure it out” attitude.
• Based in or open to relocating to Massachusetts, with at least two in-office days per week required.

• Degree…