Training Specialist​/Instructional Designer III - Partially Onsite in Hyannis, MA

Overview

Summary The Training Specialist/Instructional Designer III designs, develops, and/or delivers/facilitates complete learning interventions (e.g., eLearning, instructor-led courseware, print and online performance support tools, job aids) using the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) process, as well as current learning theory and best practices, for customer service and sales skills, new system rollouts, system enhancements, new bank products, new rules & regulations, and compliance.

• Conduct analysis, design, develop, implement, evaluate, and maintain web-based (WBT), instructor-led (ILT), and hybrid training, as well as job aids (print based job aids, as well as online performance support tools).
• Lead, support, or be a one-person team on training projects ranging from building singular “just-in-time” modules to overhauling complete curricula.
• Conduct various analyses (e.g., root cause analyses, needs assessments, best practices or benchmarking studies) to determine if training is needed and, if so, to define the target audience, learning objectives, and measurements required for a successful learning intervention.
• Design and develop high quality, interactive, and engaging courseware (WBT, ILT, & hybrid learning approaches).
• Design and develop clear and concise procedures and basic knowledge management assets.
• Lead lessons learned sessions, and apply learnings to process improvement designed to increase quality or efficiency of the Learning & Development Team and its members.
• Deliver/facilitate instructor-led courseware and workshops, serving as the primary or backup facilitator for new hires, as well as lead on targeted special assignments for specific audiences (e.g., new product or system training).
• Time in 1a, 1b, or some combination of the two: 50-75%

• All Training Specialists share ongoing support to bank employees and the Learning & Development Team. Specialized support duties may include, but are not limited to:
• Provide basic day-to-day LMS support to bank employees (e.g., resolve completion status issues, reset passwords) and Learning & Development Team (e.g., building, assigning, and scheduling courses).
• Design, develop, and maintain questions and scenarios to support ongoing assessment and coaching of bank staff.
• Provide individual and / or specialized coaching for employees experiencing specific performance problems relating to the Training Specialist’s main area of focus or to employees who underperform in on-boarding or on the job.
• Maintain and contribute to the Learning & Development Team intranet web site.

• Research and study various components of Instructional Design, including learning theory, graphic design and development, web design and development (HTML, CSS, JavaScript), production software (e.g., Photoshop, Illustrator, Premiere, Audition), and any area of the ADDIE model (Analysis, Design, Development, Implementation, & Evaluation).
• Research and study various components of Human Performance Improvement, including Six Sigma, process improvement, organizational communication and development, performance support systems, knowledge management, procedural documentation, and change management.
• Research and study various components of Instruction and Facilitation, including lecture, presentation and delivery strategies & techniques, small group facilitation, instructional activity debrief, discovery-based instruction, problem-based instruction, project-based instruction, ad hoc instructional activity development, common ice breakers, and energizers.
• Share knowledge and skills with other team members (e.g., leading “brown-bag” sessions or presenting “teach-backs”).
• Assist the Director of Learning & Development in the mentoring and professional development of other team members.
• Lead and/or participate in project brainstorming sessions with team members assigned to different projects.

• Attend corporate and/or team meetings.
• Generate standard reports.

EDUCATION &

CERTIFICATIONS:

(Minimum education required to perform the duties…