Student Services Coordinator

Position

Student Services Coordinator

Lancaster, MA

641

1

$57,000 - $63,100 per year

The Student Services Coordinator is responsible for the organization and management of the upper and lower schools throughout the hours of operation. This position oversees reporting responsibilities within the day education program and provides staff leadership for the educational programs and Residential Day staff during school hours.

• Develops, disseminates, and evaluates the daily schedule for staff assignments within the educational setting, including field trips, events and activities. Ensures that the daily program schedule is carried out and that staff take an active role in its implementation.
• Maintains high visibility, monitoring ongoing and emerging student/building needs throughout the day.
• Supervises and evaluates Program Supervisors.
• Co‑plans and facilitates monthly Teacher Assistant meetings with the second Coordinator.
• Collaborates with staff to develop individual student support plans, as needed.
• Provides feedback to Directors regarding individual teacher needs for guidance and growth.
• Models and maintains healthy boundaries and interactions with students.
• Demonstrates strong skills in empathy, listening, praise, encouragement, limit setting, providing choices, and stating clear expectations.
• Understands the stages of a behavioral incident, identifies potential stressors/triggers, and provides students with support and consistent interventions during crises.
• Demonstrates a clear understanding and use of logical responses/consequences and student support plans. Communicates with students about the significance of their behaviors and choices.
• Coordinates the review and approval of weekday off‑campus trips for students in assigned buildings.
• Collaborates with HR and the second Coordinator to interview and hire Teacher Assistants.
• In collaboration with Directors, co‑develops the summer activity schedule with the second Coordinator.
• Reviews student requests for campus independence/privileges.
• Supports the review of all incident reports related to therapeutic holds and time‑outs. Ensures information is communicated to appropriate team members around critical incidents and required follow up.
• Leads investigations related to student complaints.
• Demonstrates a sound understanding of the RFKCA personnel policies and practices. Immediately follows up on all complaints of potential discrimination, harassment, poor employee performance or attendance, safety concerns, or mistreatment of students and reports these immediately to the AVP.
• Participates in quality improvement efforts, analyzing, and auditing plans and tools identified in the PQI plan and in divisional goal plans, communicating results and plans for improvement with staff.
• Engages in annual required professional learning.
• Performs reasonable, related duties as assigned by the AVP for Education.

The preferred candidate has a bachelor's degree and experience in human services, especially working with young people with disabilities or in the field of human services.

Mon–Fri 7:00‑3:30

• Able to regularly stand, sit; talk, hear, and use hands and fingers to operate a computer
• Ability to sit at a computer terminal for an extended period of time
• Light lifting required

• Moderate noise
• Ability to work in open and confined areas

• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous paid time off
• Holiday Pay
• Educational Assistance
• Employer paid life insurance
• Employer paid Short‑ & Long‑Term Disability
• Retirement Plan with generous employer match
• Tuition Reimbursement
• Comprehensive Employee Assistance Program

We do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, physical or mental disability. EOE/AA