Senior Assistant Director of Transfer Admission & Enrollment Services

Position Overview

Merrimack College is a selective, private college in a beautiful, residential setting — just minutes from Boston, Massachusetts. The Office of Undergraduate Admission is seeking an energetic, highly motivated, and goal-driven professional to join as a Senior Assistant Director of Transfer Admission & Enrollment Services. Reporting to the Director of Transfer Admission & Enrollment Services, the Senior Assistant Director will share responsibility for meeting institutional enrollment goals and serve as an advisor to prospective students and their families, including transfer, off-cycle freshmen, and non-traditional students.

The role is a generalist and specialist in enrollment areas including admission, orientation, financial aid, transfer credits and curriculum, and billing. The candidate will contribute to recruitment plans for prospective transfer students, lead transfer-credit evaluation, and provide exceptional customer service. They will regularly staff outreach campaigns, participate in admission events, and may support the freshman recruitment team during peak season.

• Serve on the Undergraduate Admission team responsible for application generation, decisions, and yield for transfer students, off-cycle first-time freshmen, and non-traditional students; act as a territory manager for Transfer and January/Spring and late Spring/Summer first-year applicants.
• Provide exceptional customer service by establishing channels of communication with prospective students to introduce them to and inform them of Merrimack College; facilitate their relationship with the institution throughout the admission process.
• Develop and execute recruitment plans and budgets for all transfer student recruitment events, focusing on primary, secondary, and tertiary market community colleges and first-time freshmen applicants.
• Represent Merrimack College to prospective students and their families by attending off-campus recruitment events, including college fairs/tabling events and individual visits at community colleges, and conduct on-campus transfer events.
• Counsel and advise prospective students, families, transfer advisors, and community members on the transfer admission process, transfer credit options, and course selection at non-Merrimack institutions; communicate Merrimack’s value proposition effectively.
• Work with advising center staff and faculty to coordinate new-student advising meetings and course registration.
• Assist in maintenance and quality control of student records, transfer policies, transfer credit records, and manage day-to-day credit coordination in transfer equivalency systems; oversee transfer credit review process with the office of the registrar and faculty.
• Develop and maintain a network of transfer advisor contacts; keep contacts apprised of Merrimack community news and develop pathways to Merrimack for their students.
• Participate and represent Merrimack College through meetings, present group information sessions and active participation in signature programming such as Open Houses, Admitted Student Days, Shadow Days, and Orientation.
• Understand and effectively communicate enrollment and college information; maintain knowledge of departments including Admission, Financial Aid, Student Accounts and Advising.
• Build effective professional working relationships with people at all levels across the campus involved in recruitment, enrollment, and retention of new undergraduate students.
• Supervise, provide ongoing training, and delegate daily responsibilities to graduate fellow(s).

• Bachelor’s degree required; master’s degree preferred.
• Valid U.S. driving license required.
• 3-5 years of professional experience, preferably in recruitment, sales, or admission.
• Experience working with transfer students and their families.
• Professional and positive customer service orientation, phone etiquette, and written communication.
• Excellent communication ability and problem-solving skills to explain, facilitate, and improve upon Merrimack’s student services.
• Self-starter with a positive attitude, proactive mindset, and strong work ethic.
• Ability to use…