Account Operations Specialist, Assistant Vice President – Wealth Custody & Clearing

Responsibilities

• Review and approve new accounts, ensuring all documentation, regulatory, and internal control requirements are satisfied prior to account establishment
• Perform supervisory review as a Series 24 principal, including exception approvals and escalation support
• Execute and oversee account maintenance activities, including ownership changes, beneficiary updates, registrations, and account attribute modifications
• Support and manage complex account structures, including trusts, estates, corporate entities, partnerships, and multi‑party accounts
• Assist with lifecycle events, including death processing, estate distributions, and ownership transitions
• Ensure accurate capture and maintenance of beneficial ownership, control persons, authorized parties, and tax documentation (W 9/W
  8)
• Partner closely with Client Service and advisors to address inquiries, resolve issues, and clarify documentation requirements
• Support inbound advisor requests, delivering timely, accurate, and high‑quality servicing for both standard and non‑standard scenarios
• Identify, assess, and escalate risk, documentation gaps, or inconsistencies in accordance with supervisory expectations
• Assist in processing and supporting ACATS and non‑ACATS transfers, ensuring proper documentation and control
• Coordinate with and initially perform across Cashiering, Transfers, and account operations; as the platform scales, help stand up domain‑specific functions with the opportunity to evolve into a dedicated leader within those areas
• Contribute to the development and refinement of workflows, procedures, and controls across onboarding and maintenance processes
• Leverage Salesforce and AI‑enabled workflows to improve efficiency, reduce manual effort, and enhance turnaround times
• Maintain strong documentation and audit readiness across all activities

• Strong experience in broker‑dealer or custody operations, with a focus on account onboarding, review, and lifecycle management
• Expertise in complex account structures (trusts, estates, entities) and associated documentation and regulatory requirements
• Account approval and maintenance workflows
• Beneficial ownership and control of person requirements
• AML/KYC and CIP frameworks
• Tax documentation and withholding considerations
• Experience supporting advisor‑facing servicing models, with effective communication and problem‑solving skills
• Ability to manage exceptions, non‑standard scenarios, and time‑sensitive requests with sound judgment
• Comfort operating in a fast‑paced, build environment with evolving processes and structures
• Familiarity with introducing broker‑dealer models and clearing relationships
• Experience leveraging workflow tools and case management systems (Salesforce preferred)
• Series 24 principal