EU - Clinical Site Relationship Manager

Position Overview

We seek a highly motivated and experienced professional for Client Bio Pharma Clinical Site Relationship Manager (CSRM)/Senior CSRM. The successful candidate will be responsible for developing and maintaining strong relationships with site investigators, study teams, and other key stakeholders involved in clinical trials, site start‑up, clinical monitoring and monitoring oversight. The CSRM/Sr. CSRM will execute effective site selection plans, establish strong “sponsor of Choice” relationships, and ensure Client trials are executed on time with high quality.

• Build and manage clinical site relationships (investigators, site staff, KOLs etc.) for local, regional, and global clinical trials that have been outsourced to a CRO Partner.
• Establish and cultivate productive relationships with key stakeholders, such as site investigators, study coordinators, research professionals, and the CRO team fostering a collaborative and mutually beneficial environment.
• Collaborate with cross‑functional teams (clinical operations, regulatory affairs, medical affairs, etc.) to ensure seamless communication and coordination between the company and the participating sites.
• Conduct site visits (domestic/international) and attend medical conferences to build Client company awareness, enhance investigator relationships, address concerns and ensure adherence to study protocols, regulations, and ethical practices.
• Participate in protocol development and execution of protocol feasibility.
• Lead execution of site identification and selection plan including site feasibility questionnaires, pre‑study visits and final site selection.
• Lead planning and execution of Investigator Meetings, site‑focused study training/retraining and SIVs.
• Develop and execute site‑specific plans, including recruitment plans, patient retention plans, blinding plans, and quality metrics, to ensure the timely delivery of high‑quality clinical trial data.
• Assess site performance and proactively identify opportunities to optimize trial processes, mitigate risks, and resolve operational or compliance issues.
• Act as a trusted resource to investigators and study teams, guiding study design, protocol expectations, recruitment strategies, and best practices for operational excellence.
• Collaborate closely with internal study team and external CRO and vendors to facilitate the exchange of information, resources, and innovative ideas that contribute to the success of clinical trials and ultimately improve patient outcomes.
• Plan and execute site‑facing communication plans including but not limited to site conference calls, study newsletters and other site communications.
• Oversee IRB/EC submissions for site start‑up, protocol amendments, and updates to the IB including ICF and patient‑facing document development, IRB submissions, and site training. Assist with clinical trial contract and budget negotiations.
• Participate in study‑level vendor selection and manage/oversee patient recruitment/retention, home health and patient travel and reimbursement vendors.
• Work in collaboration with Clinical Project Management to oversee and manage site support provided by the CRO and other study vendors including but not limited to training, helpdesk support, provisioning supplies and system passwords/access, and managing data queries and issue resolution.
• Develop and execute monitoring plan/ monitoring oversight plan. Conduct monitoring oversight visits.
• Participate in development of departmental SOPs in support of the activities listed above.
• Participate in departmental and/or company initiatives as required.

• BS/BA in a scientific or healthcare‑related discipline.
• Experience 5 years CSRM /7+ Sr. CSRM in clinical research/operations, site relationship management, or related pharmaceutical or biotechnology industry roles.
• Solid understanding of clinical trial operations, procedures, and industry regulations (e.g., ICH‑GCP, FDA, EU, APAC, LATAM guidelines).
• Proven track record in building and maintaining strong relationships with site investigators, key stakeholders, and CROs.
• Demonstrated ability to influence without authority and…