Senior Receptionist Worcester

• Schedules client appointments.
• Completes daily reminder calls.
• Completes prior authorizations.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status
:
Non-Exempt

Hiring Range
: $20.00 - $30.51

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations
.

Schedule Details
:
Monday, Sunday, Thursday, Tuesday, Wednesday

Scheduled Hours
: 9:00 a.m-5:00 p.m

Shift
: 1 - Day Shift, 7.5 Hours (United States of America)

Hours
: 37.5

Cost Center
: 71000 - 0553 Outpatient Mental Health

Union
: SEIU Local 509 Community Health Link

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Provides administrative support to consumers and staff of our integrated outpatient community behavioral health centers.

• Greets clients.
• Performs check‑in and check‑out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co‑pays and balances due and providing receipts, submitting cash sheets, updating client, demographics, notifying staff that client is checked in.
• Schedules client appointments.
• Enters and makes changes to staff schedules.
• Completes administrative intake with clients, including providing intake packets to clients and collecting completed forms.
• Answers calls and emails and responds to messages.
• Completes referrals to specialists.
• Completes daily reminder calls.
• Completes prior authorizations.
• Completes PTIs.
• Transfers and closes cases in the electronic medical record.
• Sends and distributes faxes and mail.
• Works as a member of the support team.
• Scans documents into the electronic medical record.
• Assists doctors and clinicians with letters and referrals.
• Maintains calendars, professional meetings, vacations, conferences, etc..
• Performs other related job duties.

• Complies with established division and program policies, procedures, and objectives.
• Attends variety of meetings, conferences, and trainings as required or directed.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains regular, reliable, and predictable attendance.
• Maintains confidentiality.

All responsibilities are essential job functions.

Required:

• Grade C02:
  Senior Receptionist:
  Minimum of a high school diploma/GED/HiSet.
• Driving is not a requirement.

Preferred:

• Grade C02:
  Senior Receptionist:
  Associate's degree

Required:

• Advanced computer skills.
• Ability to multitask.
• Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.
• Ability to organize complex tasks and meet deadlines.
• Must be able to pass a CORI background check.

Preferred:

• Two (2) years of experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department‑specific competencies, including age‑specific competencies and their measurements, will be developed and maintained in the individual…