Unit Coordinator

Under the direction of the Manager/ Director and as a member of the unit-based patient care team, the Unit Coordinator provides essential administrative and coordination support to ensure the efficient, safe, and patient-centered operation of the unit. Responsibilities include, but are not limited to, answering unit phones; scheduling patient tests and appointments; maintaining and managing medical records; coordinating patient discharges;

and preparing diet sheets. The Unit Coordinator serves as a key point of contact for patients, families, and visitors by greeting and receiving them, responding to inquiries and needs, and facilitating communication among interdisciplinary team members. The role requires a proactive approach to supporting unit workflow, patient experience, and overall operational effectiveness. This role is expected to align with and actively support Dana-Farber Cancer Institute's mission, vision, and core values of Impact, Excellence, Compassion & Respect, Discovery, and Inclusion in all aspects of its work.

At Dana-Farber Cancer Institute, nursing is a profession of innovation, compassion, and excellence, recognized nationally with Magnet designation for outstanding practice and patient care. As part of our new clinical collaboration, you'll deliver inpatient oncology care at Mount Auburn Hospital, backed by Dana-Farber's expertise, resources, and supportive team culture. This is a chance to make a meaningful impact, work alongside top clinicians, and help shape the future of cancer care, including opportunities in our upcoming freestanding adult inpatient cancer hospital.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Shift: 8A
-8P

Schedule: 36 hours per week, with rotating weekends

This position is eligible for full-time benefits

Primary Duties and Responsibilities:

• Responsible for ensuring that the patient and family members are attended to in a caring and attentive manner.

• Respond to the needs of the patient/family members in a timely manner and always maintain a professional and friendly demeanor.

• Work cohesively as a member of the Patient Care Team and will take a proactive role in
ensuring the smooth and efficient operation of the unit.

• Responsible for greeting all patients and families, providing a complete unit orientation, and responding to initial questions from family members and patients.

• Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.

• Responsible for answering, coordinating, and managing all phone calls to the unit. Places
pages and phone calls upon request of clinical staff.

• Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of the physician or RN. Arranges patient escort and transport services.

• Coordinates all logistics of patient discharge, including checking on family notification,
transportation, equipment, prescription, and follow-up appointments.

• Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers.

• Act as a liaison and assist in problem-solving with ancillary services and all other
departments which provide services or have an effect on unit activities.

• Provides back up coverage for patient transport, including escorting discharge
patients/family.

• On a daily basis, monitors and ensures that Advance Care Directives…