Patient Services Representative, Primary Care

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MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (if you are applying for a part time salaried job, you will need to prorate the posted pay range). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

This pay range represents base pay only and does not include any other benefits or compensation.

Patient Services Representative, Primary Care Job Number: 26020

Functional Area:

Health Care Department: MIT Health School Area:
Executive Vice President Pay Range Minimum: $22.60

Pay Range Maximum: $25.00

Employment Type:

Full-Time Employment Category:
Non-Exempt Visa Sponsorship Available:
No

Schedule:

Pay Grade: 4

Posting Description PATIENT SERVICES REPRESENTATIVE (PSR), MIT Health, will be responsible for patient flow and appointment scheduling; patient contact, both in person and by telephone; for front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information; for administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities;

interacting with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues; providing positive and effective customer service that supports departmental operations.

The full job description is available, here: (Use the "Apply for this Job" box below)./jobs

Job Requirements

REQUIRED:

High school diploma or equivalent; a minimum of two years of experience such as customer service or administrative role; and ability to perform multiple tasks simultaneously and communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner. PREFERRED:
Experience in a health care setting.
9/10/2026