Healthcare Relationship Manager​/Client Success Manager

Healthcare Relationship Manager / Client Success Manager

Our client is an innovative biotechnology company that has developed a novel diagnostic platform designed to improve the management of kidney transplant patients.

They are seeking a Healthcare Relationship Manager / Client Success Manager to serve as the primary point of contact for hospital clients and transplant centers, helping ensure a seamless experience from onboarding through ongoing utilization and growth.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, coordinating complex healthcare workflows, and serving as a trusted partner to clinical customers.

• Serve as the primary relationship owner for hospital and transplant center clients.
• Build strong relationships with transplant coordinators, physicians, laboratory personnel, and healthcare administrators.
• Support client onboarding, training, and implementation activities.
• Coordinate specimen logistics, testing workflows, and result delivery.
• Troubleshoot operational issues and ensure an outstanding customer experience.
• Partner with executive leadership to help grow relationships within existing healthcare systems.
• Work cross-functionally with laboratory, scientific, operational, and leadership teams.

• 2+ years of experience in a client-facing role within healthcare, diagnostics, laboratory services, life sciences, medical devices, or a related field.
• Strong communication and relationship-building skills.
• Experience supporting healthcare clients, providers, laboratories, or hospital systems.
• Experience with LIS, EMR, CRM, laboratory ordering systems, or similar platforms.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to travel approximately 25%-30%.

• Hospital laboratory operations or specimen processing workflows.
• Client onboarding and training.
• Transplant, nephrology, or specialty healthcare environments.
• Sales support, account growth, provider relations, laboratory outreach, or customer success.

• Join an innovative biotechnology company during a critical stage of growth.
• Work directly with executive leadership.
• Play a key role in expanding relationships with leading healthcare institutions.
• Combine healthcare relationship management, client success, and operational coordination in one position.
• Equity participation, bonus opportunity, competitive benefits package, and hybrid work environment.