Case Manager - Residential Recovery Services - Woman Place

Department/Program: Residential Recovery Services

Reports To: Clinical Director

• None

Schedule:

Friday-Monday 7:30am - 3:30pm

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southwestern Massachusetts.

Job Summary: The Case Manager provides support, counseling, and community referrals to individuals with substance use and co-occurring disorder, including facilitating individual and group counseling sessions and providing aftercare case management planning services. The Case Manager contributes to Bay Cove’s mission by directly partnering with individuals and coordinating the services necessary for their recovery journey.

This is a non-exempt position.

• Orient each individual newly admitted to the program, inform them of their rights, and familiarize them with the community guidelines, procedures, activities, policies, and philosophy of the program, including program requirements for participation, disciplinary action, discharge, and grievance procedures as well as providing informed consent and obtaining signature on consent forms.
• Under the guidance of the Clinical Director, engage residents in information gathering and decision making to inform the development of the psychosocial assessment, the setting of treatment goals, determination of service needs, and aftercare planning.
• Coordinate services with external treatment providers, outpatient counselors/therapists, opioid treatment, and other partners such as primary care, DCF, Courts, and assist residents to coordinate and attend essential appointments as needed during their stay.
• Develop aftercare plans that are in line with resident needs, interests, and eligibility, make referrals, facilitate interviews, secure placement, and coordinate a warm transition to aftercare services.
• Provide individual and group education and recovery support appropriate to resident medical and mental status during detox/withdrawal and within the limitation of assessed competency and qualifications.
• Document all services provided and resident response to those services in the Electronic Health Record.
• Work collaboratively with the multidisciplinary team to identify changes in resident wellbeing, progress made, and development of new needs, and needed changes to the treatment plan and document the results of these discussions in a Multidisciplinary Service Note.
• Provide crisis prevention and intervention, escalating to the appropriate party when assistance is needed (supervisor, AMCI Team, etc.).
• Coordinate each resident's discharge in concert with nursing and aftercare providers and complete all required discharge documentation.
• Conduct and document post-discharge follow-up for clients within 30 days of discharge.
• Other job-related activities as assigned.

All BSAS licensed programs must have at least one staff member designated to serve as coordinator for the following topics. If assigned, both supervisor and employee must initial to acknowledge the assignment:

• Serve as the program’s Access/CLAS Coordinator. Support the team in the evaluation, improvement planning, and implementation of efforts to ensure equitable access to services as required by 105 CMR 164.040(A)(11). Attend CLAS training.

• Serve as the program’s HIV/AIDS/HEP C Coordinator. Oversee resident and staff education, risk assessment, access to counseling and testing, and standards of care. Attend PACNET…