Director, Case Management; PSS; Rare Hematology and Oncology

Director, Case Management (PSS) - Rare Hematology and Oncology

Location:

Cambridge, MA

Director, of Case Management will report into the Senior Director of Patient Support Services (Rare Hem and Oncology) and is a member of the RBD/Oncology PSS extended leadership team. This Director is responsible for the overall strategic design, operations, and performance of the Rare Hematology and Oncology case management teams. This leader will partner closely with brand, internal hub, and field lead stakeholders to ensure the case management experience is strategically aligned and performing to the needs of the patient and customer experience per the remit of PSS across Rare Hematology and Oncology.

The Director will be an active participant on the leadership team across multiple franchises to implement and enhance the patient services and education experience based on strategy and insights. Sanofi Case Management offers a comprehensive set of services that support patients, their caregivers, and healthcare providers. The program provides support with product education, access to therapy and adherence. The Director will promote the continuous growth and development of their case management teams across both Oncology and Rare Hematology.

They will inspire a shared vision and focus on strategic goals while creating an environment rich with learning opportunities and supportive coaching. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

• Develops and drives execution of strategy for the Case Management teams across multiple therapeutic areas, products, and patient support models to facilitate access to treatment, adherence, and patient satisfaction
• Develops key performance metrics related to team priorities and patient-centered outcomes to ensure programs are meeting operational targets
• Collaborates closely with the field access and field education leaders to ensure a seamless and supportive experience across the disease state and product treatment continuum
• Identifies and leads future enhancements through collaboration with appropriate stakeholders and monitors the patient support landscape to identify needs for new programs or enhancements to current programs; lead continuous improvement efforts to optimize processes related to performance and patient outcomes
• Recruits, hires, coaches and develops Case Managers to support the HCP and patient experience
• Contributes to development of comprehensive data strategy, in collaboration with Analytics and Business Operations
• Represents during business reviews to ensure optimal communication and pull-through of aligned collaborative strategies
• Shares insights regarding patient access strategy, performance, access barriers and trends to improve access and adherence
• Partners with Marketing to develop educational programs and materials to ensure patients and providers are aware of available patient support resources
• Fosters relationships across therapeutic areas with appropriate internal partners to leverage best practices, resources, and strategies
• Collaborates with Field teams to ensure optimal communication and awareness of available patient support services
• Partners…