Medical Secretary - Primary Care Center Job Cambridge area,Massachusetts USA,Healthcare

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.

Job Description:

Principal Duties and Responsibilities

Greet patients in person and over the phone in a courteous and professional manner

Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems

Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers

Process insurance information and verify eligibility

Collect co-pays and process payments

Maintain organized and confidential patient records

Prepare and manage correspondence, reports, and medical documents

Coordinate referrals to specialists and follow up on authorizations

Support medical staff with administrative tasks as needed

Maintain a clean and welcoming front desk and waiting area

Organizational Responsibilities

Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of . Subscribes to hospital’s mission statement, code of ethics, and standards of conduct.

Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient’s right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal.

Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.

Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area.

Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan.

Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries.

Patient Safety

When taking a telephone order, writes the order on the Doctor’s Orders, reads the order back to the MD and document as a TORB.

When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB.

Uses only accepted abbreviations when documenting in the medical record.

Uses two unique patient identifiers prior to treatment or patient transport.

Adheres to Safe Injection Practices i.e. never reuses needles, cannulae and syringes.

Complies with Isolation Precautions including standard precautions; i.e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions.

Consistently complies with the hospital's Hand Hygiene Policy, i.e cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment.

Participates in EHS's TB program.

Participates in hospital's annual seasonal vaccine program (vaccination or declination completed).

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

High school graduate.

Graduate of accredited…