General Manager

Overview

Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Welcome to The Kendall Hotel, an iconic landmark nestled in the innovative Kendall Square neighborhood of Cambridge, Massachusetts. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 73 distinctive guest rooms and 1,000 sq ft of meeting space. More than just a place to stay, The Kendall seamlessly combines historic charm with modern amenities, providing a unique backdrop for both leisure and business travelers.

Situated alongside MIT and major tech firms, The Kendall is a beacon of preserved history amidst the technological hub of Kendall Square. With its Queen Anne-style architecture and status as one of the area’s only 19th-century buildings, The Kendall pays homage to the independence and innovation of the Black Sheep. As a member of Historic Hotels of America and listed on the National Register of Historic Places, our hotel offers guests a truly immersive experience in Cambridge's rich heritage.

Join us at The Kendall Hotel, where your career journey is guided by an exceptional People First Culture. Here, you're not just part of a professional team; you're a steward of history in a dynamic and forward-thinking neighborhood. With its blend of historic significance and modern conveniences, The Kendall Hotel provides a unique setting for personal and professional growth. Welcome to a professional environment within Pyramid Global Hospitality that celebrates the rich heritage and innovation of The Kendall Hotel!

Come grow with us as the leader of Cambridge's most unique and historic hotels!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

• Strategic Leadership
  • Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
  • Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
  • Set long-term goals and objectives for the hotel and work towards achieving them.
• Team Leadership
  • Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
  • Provide guidance, mentoring, and development opportunities to team members.
  • Encourage teamwork and open communication across all departments.
• Operations Management
  • Oversee all operational departments including front office, housekeeping, accounting, sales, food and beverage, maintenance, and more.
  • Ensure smooth day-to-day operations by implementing efficient processes and procedures.
  • Monitor service quality to maintain the highest standards of guest satisfaction.
• Financial Management
  • Create and manage the hotel's budget, allocating resources appropriately to various departments.
  • Monitor financial performance, analyze variances, and implement corrective actions as needed.
  • Drive revenue generation through strategic pricing, upselling, and innovative offerings.
• Guest Experience
  • Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
  • Address guest concerns and feedback promptly, striving for continuous improvement.
  • Implement initiatives to enhance guest satisfaction and loyalty.
• Facilities Management
  • Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
  • Implement sustainability initiatives to minimize the hotel's environmental…