Shelter Lead

The Salvation Army’s Cambridge Corps
., is hiring a Shelter Staff Lead (2) and offers an excellent benefit package to eligible employees including:

• Generous paid time off every year that includes vacation and sick time, holidays, and up to 3 personal days.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly - a job with a good purpose!

Location 402 Massachusetts Ave., Cambridge, MA

Hours/week 40 hours per week

Exemption Non-exempt

Pay Range $21.50 to $25.00 per hour

* starting pay varies depending on experience and qualifications*

Provide on-site monitoring of guest activities within the shelter while serving as the lead staff person during assigned shifts. Support shelter operations by providing guidance to shelter staff, ensuring compliance with shelter policies and procedures, maintaining a safe and welcoming environment, and serving as a liaison between frontline staff and shelter management.

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.

• Screen guests upon arrival and assess their ability to function within shelter guidelines.
• Orient new guests to shelter guidelines and expectations.
• Monitor all activities within the shelter facility, ensuring that all guests adhere to established rules and program expectations.
• Respond appropriately to the needs and requests of shelter guests and assist in resolving conflicts and crises.
• Encourage, support, and motivate guests in order to foster cooperative participation within the shelter community.
• Maintain detailed logs of events, incidents, guest concerns, and pertinent information for staff communication and continuity of care.
• Field phone inquiries and make appropriate referrals when necessary.
• Respond to emergencies, incidents, and critical situations in accordance with established policies and procedures.
• Complete incident reports and ensure proper notification of supervisory staff when necessary.

• Serve as the lead staff member during assigned shifts and act as the primary point of contact for staff and guests.
• Provide guidance, coaching, and support to Shelter Staff regarding policies, procedures, and guest interactions.
• Assist with training and orientation of new Shelter Staff, volunteers, and interns.
• Ensure consistent implementation of shelter policies, safety procedures, and program expectations.
• Monitor staff performance during assigned shifts and communicate concerns, successes, and operational issues to the Shelter Director.
• Assist with shift scheduling needs, coverage coordination, and communication regarding staffing concerns as requested by the Shelter Director.
• Participate in the review and implementation of shelter procedures and best practices.
• Assist in preparing for audits, inspections, accreditation reviews, and compliance monitoring activities.

• Implement established procedures for keeping the kitchen, common areas, offices, and sleeping areas clean and orderly by supporting volunteer and guest efforts.
• Monitor use of laundry facilities and distribution of towels, linens, and bedding.
• Assist in preparing, serving, and cleaning up meals as needed while supervising guest participation.
• Maintain inventory of shelter supplies and communicate needs to the Shelter Director.
• Conduct routine facility walkthroughs to identify safety hazards, maintenance needs, and cleanliness concerns and report findings appropriately.

• Review daily logs and documentation for completeness and accuracy.
• Ensure all required forms, guest records, and reports are completed according to agency standards.
• Assist with data collection, reporting…