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Guest Experience Specialist | Front Desk & Upsell Pro
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-07-08
Listing for:
Thefellowshouse
Full Time
position Listed on 2026-07-08
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism
Job Description & How to Apply Below
Thefellowshouse in Cambridge seeks a welcoming Guest Experience Assistant to ensure smooth operations in the Front Office area. You will play a key role in enhancing guest experiences through efficient check-ins, addressing complaints, and providing detailed information about the hotel’s offerings.
Ideal candidates are friendly, adaptable, and possess strong customer service skills. The position offers a comprehensive salary package, access to Hilton's travel programs, and opportunities for career development.
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