Director of Hotel Operations

Equal Opportunity Employer EOE, including disability/vets

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Drive operational excellence: Ensure service quality, efficiency, guest satisfaction, and compliance with brand standards across all departments
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.