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Front Office Director: Guest Experience & Operations Leader
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-09-03
Listing for:
Sonesta Hotels International Corporation
Full Time
position Listed on 2026-09-03
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism
Job Description & How to Apply Below
Sonesta International Hotels in Cambridge, MA, is seeking a Front Office Supervisor to oversee guest services and front desk operations. You will help train staff, ensure adherence to Sonesta Service Standards, and maintain high levels of guest satisfaction across check-in/out processes and VIP handling.
The role emphasizes active daily training, effective communication with other departments, and a commitment to delivering exceptional stays for guests.
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