AI Talent Client Zero COC Lead Job Cambridge area,Massachusetts USA,HR/Recruitment

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.

You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

IBM Consulting is seeking a HR Client Zero Talent COC Strategy Practitioner within the Strategy & Transformation Service Line for the Talent Practice and within the HR & Talent Transformation Offering. The HRTT Offering defines productized services to organizations, for enterprises to be able to drive HR, talent, change and skills transformations led by AI and Agentic AI. In addition, as part of our offering, we have a growth campaign tied to how IBM has driven its own internal transformations, one of which is on our AskHR HR transformation, which we call our "HR Client Zero Story".

Your role and responsibilities

As the HR Client Zero COC Lead, you will tell the HR Client Zero story to prospective U.S. client organizations across industry sectors, then pivot quickly into leading the strategy and road mapping for "how" clients can design, build and implement their own "AskHR" experience.

Tell the IBM HR Client Zero transformation & Ask HR story to CHROs and HR leaders in other organizations
Connect the story to how IBM Consulting can help other organizations think about their own transformations
Gather and analyze client information and develop data-driven insights to support the development of our Client Zero AI-led HR offering, across the HR business operating model and technology strategies
Define the client’s North Star vision using IBM’s Envision Studio design thinking methodology and develop underlying guiding principles for the transformation - these facets turn into OKRs and KPIs for measuring success of the transformation
Run value orchestration and create financial models showcasing the client’s investment and return on investment path over a multi-year period
Create a multi-phased transformation roadmap, showing phases and sequences of activities across design, build, test and launch of new AI-led HR features and capabilities, leveraging generative and agentic means where the client is ready
Understand the client’s HR and technology strategy and operations through benchmarks, interviews, and formulating solutions that will flow into transformation roadmaps
Work with the client to define their strategic AI Reference Architecture across the experience layer, orchestration layer, LLMs and data foundation
Activate the HR AI use case factory, where prioritized use cases start being prototyped, designed, business requirements are finalized, and features are iteratively developed, working with IBM AI solution architects, AI developers and AI data engineers
Throughout the process, manage progress to the client’s north star vision, drive progress against the client’s transformation roadmap, and deliver everything with excellence
Act as delivery lead of complex, fast-paced AI-led use cases and service delivery transformation for clients including leading client interactions to enable AI-led change strategies to drive adoption, usage and scaled institutionalization of digital transformations
Maintain executive level stakeholder management, executive decks showcasing progress, manage governance progresses
Always align back to our value proposition for the IBM HR…


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