Associate Solution Architect

About Dimagi

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, Comm Care, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on Comm Care to deliver services to underserved populations. Dimagi is more than a tech company.

We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

Dimagi is looking for an Associate Solution Architect to join our US Solutions team. This position will be affiliated with our office in Cambridge, MA, but is also open to remote employment within the US. This is a 12-month fixed-term position with the possibility of renewal based on business requirements and mutual interest.

The Solution Architect is a mid-level role at Dimagi, responsible for shaping the technical architecture, ensuring seamless system integration, and making key design decisions. In this role, you will guide app builder teams on best practices and technical direction while playing a pivotal role in designing and overseeing the architecture of technology solutions for Dimagi’s clients. Working in an agile environment, you will collaborate closely with project managers, app builders, and software developers to deliver scalable, efficient, and sustainable systems.

You will oversee Delivery technical deliverables, including system designs and detailed architecture documentation, ensuring alignment with project requirements and timelines. Additionally, you will support client relationships by clearly articulating complex technical concepts, managing scope, and contributing to the project’s strategic direction. Collaborating with clients and vendors, you will ensure solutions meet industry standards and drive project success.

The specific responsibilities of an Associate Solution Architect can vary but are likely to include:

• Work with multiple project teams to leverage the most advanced functionality of the Comm Care platform to create scalable, complex applications. This could involve tasks like defining high-level technical requirements, defining the logic for complex workflows, advising team members on solution design, or directly implementing key features within the overall architecture.
• Develop, document, and promote best practices for system architecture, deployment, and release management for large-scale projects, continuously improving technical standards and ensuring high-quality technical outputs across teams.
• Ensure technical quality across the full software development lifecycle, from initial design through implementation and deployment, by overseeing the technical aspects of the solution and guiding the team towards best practices.
• Create detailed technical documentation, such as process and workflow diagrams, system architecture designs, and use cases, to support the delivery of technical solutions and align all stakeholders on the project scope and technical approach.
• Guide internal teams in defining technical requirements to establish integration between Comm Care and external platforms/systems, ensuring seamless data flow and system interoperability.
• Analyze system usage patterns and proactively identify potential areas for technical improvement, making recommendations to enhance system performance, scalability, and the end-user experience.
• Support the USS Partnerships team in product market research and design work for presales solutions.
• Analyze internal and partner technical needs and submit platform enhancement tickets to the engineering team to address bugs or feature gaps. Work with the engineering team to ensure that new feature specifications fully address the use cases of our teams and partners.
• Act as a resource to other application builders at the company on specific areas of platform or process expertise.
• When necessary, dive into system architecture and data structures to investigate complex technical issues or unexpected system behavior, providing detailed insights and resolutions that align with the overall technical strategy.
• Serve as a client-facing project technical lead, including attending and/or facilitating client meetings, responding to technical questions regarding Dimagi’s software or software development lifecycle.

• 5+ years of experience working on and/ or leading software teams, either in project management, product management, software development, technical operations, or a relevant area.
• Demonstrates expertise in gathering requirements from diverse stakeholders and translating them into actionable technical changes with project teams.
• Thrives in dynamic environments with shifting priorities, maintaining a high level of organization and attention to detail while multitasking across multiple…