Senior Developer Relations & Enablement Engineer

[ABOUT ISTARI DIGITAL]

Istari is a digital engineering software company enabling our customers to turn the physical world into the digital to accomplish their specific mission or business objectives.

Istari was founded with the vision of making open, scalable digital engineering ecosystems a reality – where new technologies and systems are created digitally, free from the real-world constraints of costs and schedules. We are creating the world’s best engineering model sharing platform, allowing our customers to simply and securely integrate their models across different engineering disciplines, organizations, and security levels.

At Istari, we are passionate about our mission of creating the world's first open and scalable industrial metaverse. Whether our customers are designing prototypes, performing virtual testing, or training AI and autonomy for complex systems, we know that going digital will save them time, resources, and reduce their environmental impact.

While we are a distributed team with most team-members working remotely, we place an emphasis on staying connected and collaborative, prioritizing in-person opportunities to build trust as a team. At Istari, we still believe that trust is best built in-person. To do this, we have an engineering headquarters in Cambridge, MA for focused technical development and several times per year we gather for an off-site that allows us to develop our professional skills and our team relationships.

At Istari, we live by our values, which include:

• Focus is rewarded. Finish is remembered.
• Facts are friendly. Even when they are not fun.
• Fellowship is fundamental. Make others successful.

Equal Opportunity

Istari is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

We are seeking a highly motivated Developer Relations & Enablement Engineer to help customers and internal teams succeed with the Istari Digital platform
. In this role, you will build reusable developer‑facing assets (tutorials, sample integrations, reference implementations, demos, and documentation improvements) and lead the internal technical training program for Istari’s Customer Success Software Engineers
.

Istari Digital enables secure collaboration on engineering data—uploading, viewing, sharing, and deriving artifacts from models (for example, decomposing CAD into viewable artifacts) so teams can collaborate even without specialized tools. The platform supports a robust integrations model via modules executed by Istari Agents, and provides developer tooling including the Istari CLI, an official Python client SDK, and an MCP service for LLM‑enabled workflows.

This is a “builder” role: you’ll write production‑quality code and create technical enablement products that scale platform adoption—externally with customers and internally with our Customer Success engineering team.

• Developer Relations & Customer Enablement (External):
  Create reusable “how‑to” products that make it easy for customers to adopt Istari: quick starts, workshops, reference architectures, sample code, integration/module examples, troubleshooting guides, and best‑practice playbooks.
  Design and deliver customer technical training (live and recorded), including onboarding sessions, office hours, and guided labs that accelerate time‑to‑first‑value.
  Build demo environments and example solutions that clearly communicate Istari’s value (e.g., model/artifact collaboration workflows, integrations, and automated pipelines) in a repeatable way aligned to customer use cases.
  Serve as the voice of the developer/customer by collecting feedback from enablement sessions and translating it into actionable improvements for Product, Engineering, and Documentation.
• Internal Enablement & Training Leadership (Customer Success SEs): Own the internal technical enablement program for Customer Success Software Engineers: onboarding curriculum and ramp plans, certification/assessment milestones,…