Digital Product Lead - iCare Connect

Role Summary

Digital Product Lead - iCare Connect is responsible for the successful design, build, and implementation of Sanofi’s digital product line focused on patient support, including iCareConnect (Salesforce Health Cloud), iCareMarketing (Salesforce Marketing Cloud) and iCareEvents (Veeva Events Management). The role collaborates with therapeutic area business leads and other digital product owners to design, build, and implement solutions using Agile methodology, coordinating with cross-functional partners and external vendors to meet business needs.

• Responsible for helping with the product backlog with a goal to deliver on commitments on time, on budget and in line with business requirements
• Collaborates with business product owners and iCare users to understand and document user flows and processes to ensure that the voice of the customer is incorporated into the product design
• Works cross functionally across the digital organization specially with other digital product owners as well as customer experience team
• Document and prioritize product specifications including goals, use cases, user stories, and business requirements
• Continuously develops and communicates the value to the development teams and defines the features of the system
• Contributes to the definition and maintains the Non-Functional Requirements (NFRs) to help ensure that the solution meets relevant standards and other system quality requirements
• Manages the flow of work through the program Kanban and into the program backlog
• Collaborates with other product owners for release management through the hypercare phase
• Comfortable consulting with cross functional partners like legal, compliance, quality when needed

• 2-3 years of experience in business analysis; experience preferably on the patient services side preferred.
• Demonstrated strong communication skills and customer service mindset
• Completed training or certification in agile.
• 1 year of Salesforce experience

• Bachelor's degree

• Experience with Marketing Cloud, Experience Cloud, Veeva Events
• Demonstrated ability to work collaboratively as part of a matrix team
• Proven ability to lead and influence teams without direct authority
• Patient Support Services or other bio-pharmaceutical experience is a plus
• Proven ability to communicate and present effectively to cross-functional and cross-organizational teams in a matrix environment
• Strong leadership and analytical skills, ability to deliver on project objectives in a timely manner required