Business Analyst

Overview

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.

We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.

More About HUIT:
Our Mission is to empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery. HUIT’s core values are:
Human-centered, University-focused, Innovation-driven, Team-oriented. IT Academy (designed for IT Staff): HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University can grow in her or his area of expertise as well as building strong people and project management skills.

Academic Technology supports teaching, learning, and research across schools and units orting to the Manager of Client Services in Academic Technology, the Business Analyst will work as part of a team to support software and services related to the pedagogical mission of the University. The Business Analyst will work with stakeholders to understand and support needs relating to products and services.

The Business Analyst will become proficient in supporting platforms offered by Academic Technology, focusing on the Learning Experience Platform (LXP), a Harvard developed platform; this role will also participate in support of all Harvard provided academic technology tools. The person in this role will answer complex questions on tool use; diagnose and report on issues with provided technologies and services;

assist with internal and external communication to improve transparency; radiate information about our services; identify risk as it relates to use of our platforms; coordinate with other teams across Harvard on dependencies; collaborate with team members to continually improve processes; and communicate features effectively within the team and to school stakeholders.

The ideal candidate works best within a team environment, is a self-starter, can handle multiple projects, and is committed to quickly delivering high-quality services within deadlines. The candidate serves as a resource to school partners, senior management, product managers, and user support specialists around product and business expertise and remains informed about product roadmaps. They assist with general administration, documentation, special projects, and demonstrate flexibility and adaptability while bringing order and structure to our work.

• Develop their understanding of the LXP platform. Become familiar with the roles of learner, course content author, and an admin.
• Serve as lead on tickets submitted to our team via Service Now. Resolve issues that can be resolved and escalate more complex issues to the LXP development team.
• Meet regularly with customers to understand use cases and feature requests.
• Meet regularly with the LXP development team to advocate for…