Retail Strategy Specialist

We’re looking for a hands-on, detail-obsessed Retail Strategy Specialist to support our fast-growing omni-channel retail business. Reporting to our Amazon Strategy Manager, this role is critical in ensuring product availability, smooth operations, and best-in-class brand representation on Amazon along with (minimal) admin support on other key accounts.

The Retail Strategy Specialist will work under close leadership from our Amazon Strategy Manager, who leads the day-to-day strategy and execution of our Amazon channel. You should expect ~85% of your role focused on Amazon-related work streams. The remaining 15% of the role will be leveraged for support on other accounts, typically surrounding item setup, PDP setup, and other basic tasks.
The ideal candidate is scrappy, solution-oriented, and thrives in an environment where no two days look the same. Whether it’s resolving a shipping issue, updating a product detail page, or jumping into a cross-functional meeting to capture next steps - this person is energized by being the glue that holds the day-to-day together.
This is a fantastic opportunity for someone early in their career who wants exposure to retail operations, digital merchandising, and cross-functional team dynamics.

This role is based in Rockland, MA and is expected to be in-office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

I. Retail Operations & Order Management

• Manage daily order processing for Amazon (typically Monday/Tuesdays); communicate with demand planners on inventory flow and allocation

• Monitor shipment progress to ensure on-time delivery; proactively resolve fulfillment issues with warehouses, gather BOLs, and track outgoing shipments

• Submit and track troubleshooting tickets across platforms (item issues, catalog errors, certification enrollment, andon cords, etc)

• Pull and analyze reporting from Netsuite to guide availability and order accuracy

• Prepare weekly availability reports for Amazon and relevant agencies

• Monitor pricing across platforms, identifying and resolving MAP breaks or pricing discrepancies

II. Product Content & Brand Representation

• Execute new item setup

• Assist in PDP maintenance, ensuring they’re always accurate and up to date (titles, bullets, A+ content, thumbnails, videos, manuals, variations)

• Routinely audit and resolve content gaps, inaccuracies, or outdated assets

• Support ongoing brand page & marketing enhancements (Amazon Storefronts, Brand Stories, etc)

III. Cross-Functional Coordination & Strategic Admin

• Serve as notetaker and information hub during key retailer and internal meetings (e.g. New Product Launches, weekly agency check-ins)

• Organize and centralize action items to stakeholders

• Assist with ad hoc projects that span product launches, system migrations, audit projects, process improvements, and more

QUALIFICATIONS AND COMPETENCIES

• Clear and professional written and verbal communication

• Meticulous attention to detail; nothing slips through the cracks

• Adaptable and open to learning new platforms, systems, and tools

• Comfortable with numbers and data—basic reporting, audits, and logic-based troubleshooting

• Able to multitask and prioritize in a dynamic environment

• Reliable, organized, and accountable

EDUCATION AND EXPERIENCE

• Bachelor’s degree

• Familiarity with Microsoft Excel (basic formulas, filters, sorting)

• Experience with Amazon Vendor Central or Seller Central

• Experience with Netsuite or other ERP tools a plus

• 2-4 years of relevant work experience in operations, e-commerce, or administrative support

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