Client Systems Engineer

Introduction

Babson College is a world‑class business school, empowering entrepreneurial leaders to create great economic & social value. It's an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning opportunities, outstanding benefits, rich rewards, wellness programs, & a genuine dedication to creating a diverse, multicultural & inclusive community.

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The Client Systems Engineer is responsible for creating a stable, secure, and efficient client technology experience through the IT Service Center, which provides timely and direct technical assistance to the Babson community. Specifically responsible for effective configuration, provisioning, operation, maintenance, and support of client systems and related infrastructure; helping to define appropriate standards, policies, procedures, software toolsets; supporting peripherals to facilitate the management, accountability, functionality, and security of the client systems;

and assisting with client problem resolution assistance either via telephone, remote access to client machines, email, direct interface with walk‑in users, or on‑site support at the user’s location.

This is an exempt position with the following pay range: $74,329 - $82,588 depending on the candidate’s experience; the role is also eligible for bonuses based on performance and budget.

Babson College offers a comprehensive benefits package for full‑time employees working at least 28 hours per week.

• Insurance Coverage
  :
  Medical, dental, vision, group life and long‑term disability insurance, business travel accident insurance, and mental health benefits.
• Time Off
  :
  Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
• Retirement
  :
  Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Additional Benefits
  :
  Wellbeing programs, virtual fitness platform, and employee assistance program.

All questions or concerns about this posting should be directed to the Office of Human Resources at hr.

• Review, test, and distribute critical patches and updates to Windows/MAC workstations.
• Audit and implement group policy in our Active Directory Environment.
• Manage and administer the college's Intune Device Management Platform.
• Provide Tier 3 escalation level support for the college as well as primary support for C level employees.
• Package, update, distribute academic and administrative application for community consumption.
• Provide oversight of walk‑in support issues and Tier 1 staff, ensure proper logging of problem type, and timely escalation to other IT areas as necessary.
• Assist with all aspects of hardware repair on college‑issued laptop and desktop computers. This includes diagnosis, parts ordering, documentation, and repair.
• Communicate with end users, both verbally and in writing, regarding problem resolution status, upcoming system changes, ITSD policies, and any other necessary communication.
• Provide training to junior staff to ensure efficient and effective practices are followed with troubleshooting end‑user technical issues.
• Create and reinforce scheduling, training materials and policies to share with student staff.
• Manage and track asset inventory and incident tickets using Service Center tools, both software and hardware.
• Assume additional responsibilities as required.

What education and skills you will need

• Bachelor’s Degree, A+ technical certification, or related experience.
• 5+ years of experience in a technical support role desired
  .
• Must have extensive knowledge and support experience within the Windows OS ecosystem
  ;
  Windows Server, Current Windows Operating Systems.
• Knowledge of Azure Cloud, Azure Virtual Desktop, Windows Active Directory, Microsoft 365 Core applications and administration.
• Must have broad experience with creation and distribution of Windows based images leveraging Intune and Autopilot.
• Must have knowledge of…