Systems Administrator

Posting Description

Systems Administrator 1, Koch Institute (KI) for Integrative Cancer Research, to support students, faculty, and staff and deliver proactive, solutions-focused technical support to both technical and non-technical users, working in person and remotely to diagnose issues, implement solutions, and ensure continuity of research and operations. Will collaborate closely with customers, vendors, development teams, and MIT IS&T/ORCD service owners to resolve incidents and requests;

support and maintain a broad range of infrastructure, networking, endpoint, and research computing systems, and assist with the implementation of new services while supporting existing platforms.

• Diagnosing and resolving incidents, requests, and problems, owning issues through resolution to support research and operational continuity; partnering with vendors and IS&T/ORCD teams on root cause analysis, problem management, and system improvements;
• Analyzing ticketing trends and dashboards to identify recurring or systemic issues and coordinate effective responses;
• Designing, deploying, and supporting sustainable and scalable technical solutions;
• Assisting with installation, deployment, and support of client and research computing systems, including servers and clusters;
• Develop and maintain technical documentation, knowledge base articles, and standard support processes.

• Minimum of two years of relevant technical experience;
• Bachelor’s degree in Information Systems or Computer Science or equivalent related work experience;
• Experience with macOS, Windows, Linux, iOS, and Android support;
• Endpoint management (e.g., JAMF, MECM, Active Directory);
• Virtualization, storage, networking, and cloud platforms;
• Research/HPC environments, automation, scripting, and containerization;
• Ticketing systems and IT service management practices;
• Demonstrated ability to work effectively in a fast-paced environment;
• Ability to own and resolve complex technical issues and communicate clearly with diverse audiences;
• Ability to build strong client relationships and manage expectations.

2/12/2026