Onsite Deskside Engineer - Cambridge, MA

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At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

• Implementing, maintaining and administering end user computer devices and related computing environments including systems software, applications software, hardware, and configurations.
• Setting up, configuring, troubleshooting and maintaining QC and manufacturing lab quality systems.
• Using innovative methods and technologies to identify and solve problems related to performance, reliability and availability of systems.
• Protecting data, software, and hardware by coordinating, planning and implementing system security measures such as AV, backups and patching.
• Duties will include troubleshooting and repair of Windows, Mac OS's, Office
  365 and MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments, PC refresh deployments, phones and A/V meeting support, are also part of weekly duties.
• Provides advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with guidelines.
• Provide positive customer experiences when working with users.

• 6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role.
• 3-5 years of experience directly related to Biotechnology & Pharmaceuticals.
• Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
• Fresh Service ticket system experience.
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems.
• Ability to create and maintains strict GxP application support documents including SOPs, technical configurations, design and validation documents.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on.
• Strong written and verbal communication skills.
• Associate Degree or technical institute degree or equivalent experience required.
• Life insurance/LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.