Lead Administrator L2

We are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems. The position also delivers webcasting scheduling and support services across multiple regions, with a strong focus on operational excellence, documentation, and SLA compliance.

Travel may be required, up to 20 percent per month (varies by business needs; not always required).

• Provide start-up and dedicated end-to-end supportforon-site, hybrid, virtual, and webcasting events, including high-visibility meetings forC-Suite and senior leadership.
• Support end users in the operation ofAV systems and collaboration technologies, including direct assistance and training as needed.
• Create, schedule, and manage webcasting/live broadcast events
• Coordinate with internal teams, service providers, and webcasting vendors to gather requirements, align resources, troubleshoot issues, elevate as needed, and ensure services operate within
  
  SLAexpectations.
• Perform regular conference room checks, certifications, and preventative maintenance to established standards, including basic troubleshooting and fault isolation, break fix, software updates, and component replacement and reinstallation tasks (for example: projector lamps and filter cleaning).
• Complete administrative and operational tasks including service ticketing, request and incident updates, maintenance tracking, and documentation in accordance with
  
  SOPsand customer safety and procedural guidelines.
• Maintain and improve service documentation, coordinate updates to end-user tools and interfaces, participate in resolver team calls, and provide periodic and ad hoc reporting for supported services.

Job description:

We are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems. The position also delivers webcasting scheduling and support services across multiple regions, with a strong focus on operational excellence, documentation, and SLA compliance.

Travel may be required, up to 20 percent per month (varies by business needs; not always required).

• Provide start-up and dedicated end-to-end supportforon-site, hybrid, virtual, and webcasting events, including high-visibility meetings forC-Suite and senior leadership.
• Support end users in the operation ofAV systems and collaboration technologies, including direct assistance and training as needed.
• Create, schedule, and manage webcasting/live broadcast events
• Coordinate with internal teams, service providers, and webcasting vendors to gather requirements, align resources, troubleshoot issues, elevate as needed, and ensure services operate within
  
  SLAexpectations.
• Perform regular conference room checks, certifications, and preventative maintenance to established standards, including basic troubleshooting and fault isolation, break fix, software updates, and component replacement and reinstallation tasks (for example: projector lamps and filter cleaning).
• Complete administrative and operational tasks including service ticketing, request and incident updates, maintenance tracking, and documentation in accordance with
  
  SOPsand customer safety and procedural guidelines.
• Maintain and improve service documentation, coordinate updates to end-user tools and interfaces, participate in resolver team calls, and provide periodic and ad hoc reporting for supported services.

• Proven experience as an AV Technician or similar role supporting enterprise meeting environments. Strong understanding of AV fundamentals: signal flow, conferencing audio best practices, camera framing, lighting basics, and troubleshooting methodology.
• Demonstrated experience providing direct support for C-Suite and executive stakeholders(high-visibility, time-sensitive meetings).
• Strong working knowledge of industry collaboration tools (for example: Microsoft Teams, Zoom, Webex) including meeting scheduling, configuration, and live support.
• Excellent customer service, communication, and professionalism; able to interact confidently with senior leadership and their support teams.
• Ability to prioritize multiple requests and remain composed in fast-paced environments.

• Experience supporting Cisco and Lenovo Microsoft Teams Rooms and Cisco Webex hardware and technology
• Experience supporting…