IT Support Technician
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-05-07
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-05-07
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Job Description
Location:
Cambridge, MA
Salary Range: $50,000 - $70,000 per year
Job Function:
Technology
Job
Responsibilities & Technical Skills- Strong knowledge of desktop/laptop hardware
- Very strong hands‑on experience (H/W and S/W)
- Good knowledge of Win 10, Win 7 & MS Office
- Knowledge of Mac OS
- Application/software installation and troubleshooting
- Knowledge/exposure to ticketing tools (Service Now)
- Hardware, operating‑system & software knowledge of laptops, desktops & mobile devices
- Working knowledge of supporting computer peripherals (printers, scanners)
- Provides second‑line investigation and diagnosis for Sales Users
- Resolves and closes incidents/service requests per help‑desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per process
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Complies with Health Safety Environment (HSE) and IT policies
- Liaises with clients, IT support groups and 3rd‑party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add & Change) of end‑user hardware (laptops, desktops, mobile devices, printers, desk phones, meeting‑room devices)
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents & VIP requests
- Centralized hardware and spare‑part stocking and inventory management; surplus equipment management
- Break‑fix services to nearby small sites – leveraging shipping options (device exchange or loaner PC)
- Hardware vendor coordination for break‑fix
- Imaging & provisioning of devices; setup and build workstations
- Updates AMDB including hardware and software
- PC and other device logistics management
Qualifications:
BACHELOR OF COMPUTER SCIENCE
Discretionary Annual Incentive
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
Family Support:
Maternal & Parental Leaves
Insurance Options:
Auto & Home Insurance, Identity Theft Protection
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement
Time Off:
Vacation, Time Off, Sick Leave & Holidays
Legal & Financial Assistance:
Legal Assistance, 401 K Plan, Performance Bonus, College Fund, Student Loan Refinancing
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