Cloud Operations Engineer

• Location 201 Broadway,Suite 525,Cambridge, MA, 02139,United States
• Base Pay $ - $ / Year
• Employee Type FT Salaried

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mitsubishi Electric Iconics Digital Solutions considers all of these variables when extending an offer of employment.

The Cloud Operations Engineer is a vital role in overseeing one of the key customer facing elements within our business. The engineer will embrace the “customer first” ethos of the Customer Care division and share this with their colleagues.

• Cloud Deployment Management:
  Manage cloud deployments by developing and refining processes for deploying applications across a variety of cloud resource types, with a focus on optimization and achieving zero‑downtime updates.
• Infrastructure as Code (IaC):
  Support the development and ongoing maintenance of Infrastructure as Code for AWS environments using Terraform.
• Platform Monitoring:
  Define, monitor, and respond to infrastructure and application alerts that may impact customer experience and service level agreements across all deployments.
• Operational Analysis:
  Collect, record, and analyze operational system data at both infrastructure and application levels. Ensure cloud resources are right‑sized to optimize costs and that application summary data and analytics are readily available.
• Incident Management:
  Manage operational incidents through initial mitigation and resolution, and support the identification of corrective and preventive actions. Initial coverage during standard working hours, later supporting out‑of‑hours coverage for other time zones.
• Case Management & Reporting:
  Utilize Salesforce (SFDC) to accurately track, manage, and report cloud operations cases.
• Perform other duties as assigned.

• 3+ years of experience in Cloud Operations or a related role.
• Strong understanding of AWS services, including EC2, S3, RDS, Lambda, and related technologies.
• Hands‑on experience with Infrastructure as Code tools such as Terraform and/or Cloud Formation.
• Proficiency with monitoring and observability tools (Amazon Cloud Watch, Datadog).
• Experience integrating multiple cloud services and managing complex cloud environments.
• Knowledge of IT infrastructure concepts, including passive and active networks, edge computing, and cloud services.
• Experience analyzing cloud and system data to identify performance, reliability, and cost‑optimization opportunities.
• Ability to clearly document and communicate findings and recommendations to stakeholders in concise, professional language.
• Familiarity with incident management processes and working within established operational frameworks while suggesting and implementing improvements.
• Strong communication skills, with the ability to engage professionally with global clients in both technical and non‑technical contexts.
• Ability to motivate, mentor, and support team members, with expectation to contribute to a global team.
• Self‑driven, highly motivated, and accountable, with ability to take full ownership of assigned tasks and deliverables.

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• Industry certifications (e.g., AWS Certified Sys Ops Administrator) are a plus.

• Understanding of interoperable integrations using open protocols such as Modbus, BACnet, and OPC, commonly used in Smart Buildings and Manufacturing environments.
• Knowledge of Smart Building technologies, including common use cases and user personas.
• Awareness of IoT solutions, particularly in industrial contexts such as machine‑vision occupancy sensing and indoor air quality monitoring.
• Networking concepts including security groups, load balancers (ALB/ELB), and Route 53.
• CI/CD pipelines using AWS Code Pipeline, Code Build, or similar tools.
• Containerization and…