Senior AV Systems & IT Operations Lead

The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute’s mission of “Accelerating the Understanding and Treatment of Disease.” Our team of highly accomplished technical experts work with 1000’s of Broad researchers to create, scale, and run a wide range of technology solutions.

We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm!

As a member of BITS, the Lead Audio Visual Specialist is a leader, charting the roadmap for all AV technologies and spaces s role is responsible as both a subject matter expert (SME) for AV technology and a manager of the AV team. In partnership with our Service Desk team, the AV Team leads front-line operations and support of AV, working hand-in-hand with Broad’s user community to ensure the success of their collaborative events.

This position demands both deep technical knowledge and top-class customer service.

Technology Strategy

• Assess emerging IT and AV technologies to recommend innovative solutions for the organization.
• Collaborate with leadership to align technology initiatives with business goals, focusing on long term value propositions and cost efficiency
• Development and ownership of the Unified Communications Roadmap

• Oversee the daily operations of IT systems and equipment, ensuring they meet organizational needs for collaboration and communication.
• Build and maintain technology health dashboard, ensuring real-time understanding of operational status
• Act as a subject matter expert for technology integration, focusing on combining IT and AV solutions to enhance productivity.
• Monitor and improve the performance of technology systems, with a focus on minimizing downtime and enhancing usability.
• Maintain and update technical documentation, including inventories, system diagrams, and support procedures.

• Management of AV professional staff (1 FTE), responsible for performance management and mentoring professional development
• Mentorship and training of SD contractors, developing AV capacity within the frontline team

• Coordinate with external vendors and service providers to procure, maintain, and optimize IT and AV resources.
• Negotiate service agreements and ensure vendor performance aligns with organizational expectations.
• Project management of all AV installations and overhauls, holding both external and internal partners accountable to timelines and milestones

• Lead the technical setup and execution of critical live and virtual events, ensuring all AV and IT components function seamlessly.
• Introduce creative solutions to enhance the audience experience during events.

• Provide hands-on support and troubleshooting for staff using IT and collaboration technologies, including AV systems.
• Develop user-friendly training materials and conduct workshops to ensure effective adoption of tools.

• 7+ years experience in AV technology and event management fields
• Bachelor’s degree in Information Technology, Systems Management, or related field - or commensurate experience
• Hands-on experience with technology integration, collaboration platforms, and AV systems.
• Ability to manage multiple projects while ensuring high-quality delivery.
• Strong analytical, organizational, and communication skills.

• Operations and Project Management certifications such as ITILv4, PMP, CSM, CPO
• Technology certifications such as: CTS, Net+, Dante Certification

• Normal office conditions
• Ability to lift up to 50 lb’s
• Working hours are 8:00am - 5:00pm Mon-Fri, may be asked to come in earlier/stay later as needed