Desktop Engineer - W2

Role:
Desktop Engineer

Location:
Cambridge, MA / Danvers, MA (5 days a week Onsite) - (Candidate should be flexible to work at either location)

Job Type: W2 Contract

• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab and Data Center IT equipment.
• Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
• Advanced troubleshooting / problem solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays).
• Advanced troubleshooting / problem solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management.
• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
• Good knowledge and experience in managing power shut down maintenance activities which includes shutting down network devices and servers in data center.
• Manage IT asset lifecycle management for the location/region including asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic troubleshooting / problem solving capabilities (L1 level) for network devices which includes rack and stack (routers, switches, firewalls, wireless access points).
• Knowledge / understanding of GMP and GxP.
• Knowledge / experience in working in a clean room environment and/or manufacturing environment.
• Strong focus on quality and attention to detail.
• Provide smart hands and feet support for technology team on demand.
• Rack and stack support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/communication rooms IDF/MDF/MMR and data centre/server room.
• Printer management/usage monitoring and coordinate with vendors to ensure print services continuity.
• Co‑ordination for cable patching with vendors or enable on demand.
• Ensure basic network connectivity (LAN), Wi‑Fi access / Video Tandberg / printer / voice are available at site.
• Installing and configuring hardware and software components to ensure usability by end users.