Senior Servicenow CMDB Technical Lead

The Role

We are seeking a highly skilled and mission-driven Service Now CMDB Technical Lead to own and advance Moderna's enterprise Configuration Management Database (CMDB). This role is pivotal in ensuring that our CMDB platform is accurate, resilient, and foundational for Digital and the broader Moderna environment.

You will serve as the technical owner for the CMDB architecture, Discovery, and Service Mapping, shaping the data model, driving integrations, and establishing governance that enables reliable visibility across Moderna's digital ecosystem. In this role, you will partner closely with Service Now engineers, Digital, platform and application owners, and cross-functional stakeholders to strengthen operational reliability, security posture, and data quality across the enterprise.

The ideal candidate brings deep technical expertise, strong problem-solving skills, and a disciplined approach to engineering. You excel at building scalable platforms, improving data integrity, and driving alignment in a complex, fast-moving environment. This is an opportunity to play a critical role in advancing Moderna's digital foundation and supporting the mission of delivering transformative medicines to patients.

• Serve as the primary technical authority for Moderna's CMDB, owning its architecture, data model, and lifecycle.
• Lead CSDM enablement and alignment, ensuring CMDB structures and service models map cleanly to CSDM constructs (e.g., Business Services, Technical Services, Service Offerings, applications, and supporting infrastructure).
• Define and maintain CMDB standards, including class structures, relationships, attributes, naming conventions, lifecycle states, and governance workflows.
• Establish and maintain CI class onboarding standards (required attributes, relationships, lifecycle rules, ownership, and audit requirements).
• Develop and execute the CMDB roadmap and maturity plan; establish and report on KPIs that reflect data completeness, quality, and trustworthiness (e.g., coverage, freshness, relationship fidelity, duplicate rate, reconciliation outcomes).
• Ensure CMDB and service model alignment with Moderna's Digital strategy and evolving enterprise needs, enabling downstream use cases across ITSM/ITOM/Sec Ops and reporting.

• Own Moderna's Discovery strategy, including MID server design, credential management, schedules, performance optimization, and scaling.
• Lead Service Mapping and service modeling efforts to create and maintain accurate service topologies in partnership with platform and application owners.
• Ensure service maps and service portfolios are CSDM-aligned and usable for operational reliability, change impact analysis, incident/problem correlation, and security visibility.
• Drive continuous improvement of service-to-CI relationships to support end-to-end visibility across Moderna's critical services.

• Design and maintain integrations across cloud platforms (AWS, Azure), identity systems, endpoint tools (Intune, JAMF), network/infrastructure systems, security tools, and application platforms.
• Define and govern the authoritative source and ingestion pattern for each CI class, selecting the best-fit approach (e.g., Discovery, Service Graph Connectors, APIs, imports/ETL, event-based updates) based on data reliability, ownership, and operational needs.
• Establish CI class data contracts (source of truth, update frequency, required fields, relationship expectations, error handling, and SLAs) to ensure sustainable, supportable integrations.
• Define and enforce normalization, identification, and reconciliation rules that prevent duplicates, reduce drift, and maintain consistent CI lifecycle outcomes across sources.
• Ensure integrations produce CMDB data that supports key business outcomes: operational reliability, audit readiness, cybersecurity posture, and accurate reporting.

• Establish data quality metrics and remediation processes to ensure accuracy, consistency, and…