Customer and Product Solutions Engineer, gUP Search RWJ

Applicants in San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
Cambridge, MA, USA;
San Francisco, CA, USA
.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, HTTP, APIs, XML, or JSON).
• Experience troubleshooting technical issues for internal/external partners or customers.

• 4 years of experience in delivering technical solutions in client-facing roles and troubleshooting technical integrations.
• Experience with a scripting language (e.g., Python, JavaScript) for automation and data analysis and working in both SQL and No
  
  SQL environments.
• Experience scaling operations via process automation, third-party vendor management, or the application of new technologies (e.g., leveraging APIs, LLMs).
• Experience in completing projects and improving the user experience.
• Excellent project management and problem-solving skills, with a data-driven approach and a focus on delivering high-quality user experiences.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

The gUP Search Real World Journey (RWJ) Lodging and Platforms team supports the Search RWJ product area in their mission to “Inspire Action By Connecting People With Experiences That Make Life Better.”

In this role, you will be supporting the Lodging product area, which serves hundreds of millions of users and thousands of partners, and enables $2B in Ads business. You will balance business and partner needs with technical constraints, develop solutions such as Multi-Channel Platform (MCP) and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product roadmaps and prioritize projects.

You will be focused on delivering excellent customer care and making sure things go smoothly for our customers across the globe when they need us most.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $127,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus,…