Scrum Master - INTL INDIA

Overview

Insight Global is seeking a strong, detail-oriented Scrum Master for one of their top banking clients to bring structure, accountability, and momentum to an established software development team. This role is critical to improving delivery, driving team performance, and ensuring Agile best practices are executed not just discussed. The ideal candidate is technically fluent, confident leading conversations with engineers and stakeholders, and comfortable being firm when needed.

This team requires someone who can push forward progress, remove blockers decisively, and hold teams accountable to commitments.

Pay ranges from $7-12/hr based on qualifications and years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Lead and facilitate all Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives
• Drive consistent execution of Scrum and Agile best practices across the team
• Actively remove impediments and escalate issues when necessary to maintain delivery timelines
• Partner closely with engineering, product, and contact center stakeholders to ensure alignment
• Manage and maintain Jira boards, sprint metrics, and reporting
• Ensure the team is meeting commitments and continuously improving velocity and quality
• Provide clear structure, expectations, and follow-through—this is a hands-on, assertive Scrum Master role

• 5+ years of experience as a Scrum Master
• Strong technical background with experience supporting software development teams
• Hands-on experience with Jira and Agile project tracking tools
• Solid understanding of application development life cycles
• Experience supporting software and contact center environments
• Proven ability to work with engineers and technical stakeholders
• Comfortable working remotely with regular Eastern Time overlap
• Highly detail-oriented with strong organizational skills - Financial Services Industry experience
• Call Center Technology project history