Senior Servicenow CMDB Technical Lead

We are seeking a highly skilled and mission‑driven Service Now CMDB Technical Lead to own and advance Moderna’s enterprise Configuration Management Database (CMDB). This role is pivotal in ensuring that our CMDB platform is accurate, resilient, and foundational for Digital and the broader Moderna environment. You will serve as the technical owner for the CMDB architecture, Discovery, and Service Mapping, shaping the data model, driving integrations, and establishing governance that enables reliable visibility across Moderna’s digital ecosystem.

In this role, you will partner closely with Service Now engineers, Digital, platform and application owners, and cross‑functional stakeholders to strengthen operational reliability, security posture, and data quality across the enterprise. The ideal candidate brings deep technical expertise, strong problem‑solving skills, and a disciplined approach to engineering. You excel at building scalable platforms, improving data integrity, and driving alignment in a complex, fast‑moving environment.

This is an opportunity to play a critical role in advancing Moderna’s digital foundation and supporting the mission of delivering transformative medicines to patients.

• Own and evolve the CMDB Platform (CSDM‑Aligned):
  Serve as the primary technical authority for Moderna’s CMDB, owning its architecture, data model, and lifecycle; lead CSDM enablement and alignment; define and maintain CMDB standards, class structures, relationships, attributes, naming conventions, lifecycle states, and governance workflows; establish and maintain CI class onboarding standards; develop and execute the CMDB roadmap and maturity plan; establish KPIs for data completeness, quality, and trustworthiness;
  
  ensure alignment with Digital strategy and downstream use cases.
• Lead Discovery, Service Mapping, and Service Modeling:
  Own Discovery strategy, including MID server design, credential management, scheduling, performance optimization, and scaling; lead Service Mapping and service modeling efforts to create and maintain accurate service topologies; ensure service maps are CSDM‑aligned and usable for operational reliability, change impact analysis, incident/problem correlation, and security visibility; drive continuous improvement of service‑to‑CI relationships.
• Design and Govern Integrations & CI Ingestion Patterns:
  Design and maintain integrations across cloud platforms, identity systems, endpoint tools, network/infrastructure systems, security tools, and application platforms; define and govern authoritative sources for each CI class, selecting approaches such as Discovery, Service Graph Connectors, APIs, imports/ETL, event‑based updates; establish CI class data contracts, normalization, identification, and reconciliation rules; ensure integrations support key business outcomes such as operational reliability, audit readiness, cybersecurity posture, and accurate reporting.
• Drive Data Quality, Controls, and Governance:
  Establish data quality metrics and remediation processes; implement automated controls to reduce drift and enforce lifecycle rules; own CMDB governance routines, including data quality reviews and integration health checks; maintain compliant documentation for regulated GxP requirements; partner with cross‑functional teams to maintain audit‑ready documentation.
• Provide Technical Leadership and Cross‑Functional Influence:
  Act as the CMDB and CSDM subject‑matter expert; mentor Service Now engineers; collaborate with identity, endpoint, cloud, network, cybersecurity, platform, and application owners to integrate CMDB and CSDM requirements; influence senior leaders; assess CMDB capabilities and maturity; recommend enhancements; communicate the impact of CMDB changes across other Service Now modules and processes.

• Bachelor’s degree in computer science, Information Technology, Engineering, or relevant experience.
• 7+ years of Service Now engineering experience, including at least 4 years focused on designing and developing CMDB solutions.
• Deep knowledge of CMDB data modeling, reconciliation rules, identification strategies, and CI lifecycle management.
• H…