Salesforce CRP Tech Lead

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise.

HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!

Our Mission: huit.harvard.edu/about

We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.

• Human-centered
• University-focused
• Innovation-driven
• Team-oriented

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills.

Learn more here: (Use the "Apply for this Job" box below)..

Reporting to the Service Owner, CRM Consulting Services, the Salesforce CRP Tech Lead will be responsible for the development and functional expansion of the Catalog, Registration, and Payment (CRP) module of Harvard's Learning Experience Platform (LXP). The LXP has been created to allow groups across Harvard to deliver best-of-breed online education programs. The Salesforce-based CRP module is intended to be a central service, integrated with the LXP, to allow Harvard groups that do not have their own registration and payment system to offer their LXP courses for sale, direct to individual customers or through business-to-business contracts.

The CRP recently launched with a baseline set of functionality to allow individual purchases of a core set of online courses. Even in that MVP form, the CRP ecosystem includes Salesforce Service Cloud for customer support, Experience Cloud for customer-facing functions such as registration, Certinia (Financial Force) for financial management, and integration with Marketing Cloud for mass email. The CRP Tech Lead will be responsible for developing a technical roadmap and architecting individual features to best make use of this infrastructure, and to expand the CRP to support more complex B2C prospecting and sales models;

growth into B2B sales (core CRM), contract, and access management; and adoption of the CRP by more groups within Harvard through a multi-tenant data access model.

The CRP Tech Lead will need excellent Salesforce technical skills, broad knowledge across areas such as marketing and finance, and the people and organizational skills to manage multiple stakeholders with competing priorities in a rapidly-evolving, start-up mentality role. At a technical level, robust knowledge of Salesforce sharing and permissions, dynamic forms, Experience Cloud, Lightning Web Components (LWCs), and Apex enterprise…