Technology Systems Enablement Specialist

Technology Systems Enablement Lead

At Forrester, the Technology Systems Enablement Lead supports the management, optimization, and adoption of core business systems and tools within the Technology department. The role partners with cross‑functional teams to ensure project and development management platforms such as Jira and Airtable are well‑configured, easy to use, and aligned to business needs. In addition, the role focuses on improving visibility through dashboards and reporting, bringing data together from multiple sources, and supporting technology adoption through hands‑on training and enablement.

• Systems Administration and Operations
  • Administer and maintain Jira and Airtable, including user access, permissions, workflows, and configurations.
  • Support intake workflows, forms, dashboards, and reporting to meet business needs.
  • Perform routine audits, cleanup, and documentation to ensure systems remain reliable and scalable.
  • Troubleshoot issues, coordinate with vendors, and track resolutions.
• Dashboards, Reporting, and Data Visibility
  • Design and maintain dashboards that provide clear visibility into operations, usage, and key metrics.
  • Bring data together from multiple systems into a single source of truth where possible.
  • Work with Technology leadership to define reporting needs and ensure dashboards are relevant, accurate, and actionable.
  • Continuously improve reporting and data structures to support decision‑making.
• Training and Technology Enablement
  • Develop and deliver training materials such as guides, walkthroughs, dashboards, and live sessions.
  • Serve as a point of contact for onboarding new users to tools and platforms.
  • Support adoption of new technologies, including AI tools like Claude, by helping users understand practical use cases and best practices.
  • Proactively learn new and emerging tools and assess how they can support business needs.
  • Collaborate with stakeholders to roll out changes, enhancements, and new capabilities.
• Communications and Stakeholder Engagement
  • Support professional communications for the Technology department, including system updates, enablement announcements, training promotions, and process changes.
  • Draft clear, audience‑appropriate written communications for distribution across the organization.
  • Partner with Technology leadership to ensure messaging is accurate, consistent, and aligned to business priorities.
  • Help translate technical concepts, system changes, and emerging technology capabilities into clear, actionable information for non‑technical audiences.
  • Contribute to documentation, FAQs, and internal knowledge resources that improve transparency and understanding.

• Bachelor's degree
• 5+ years of relevant experience in systems administration, business operations, analytics, or technology operations
• Hands‑on experience administering Jira and Airtable in a business environment, or comparable project / development tracking tools
• Experience creating dashboards or reports to support operational visibility
• Strong communication skills with the ability to explain technical concepts to non‑technical audiences
• Comfort leading or facilitating training sessions and user enablement activities
• Familiarity with AI or generative AI tools such as Claude, Copilot, or similar platforms
• Strong organizational skills and attention to detail

Base salary range: $93,000 – $151,000 (US)

Base salary range for New York City, NY: $106,000 – $174,000

Salary may vary within this range based upon location, experience, training, education, and credentials.

Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.

The Final date to receive applications is June 30, 2026.