PSS Launch Solution Lead

Job title:

PSS Launch Solution Lead

* Location:

Cambridge, MA

About the Job

As PSS Launch Solution Lead within our Digital team, you will play a vital part in the performance of our entire business while helping to make an impact on millions of patients around the world. Ready to push the limits of what's possible? Join Sanofi Digital!

The Patient Experience Launch Lead is a critical management role responsible for supporting upcoming product launches, driving decisions, providing guidance in specific problem-solving areas, ensuring best practices, building a quality mindset, and removing obstacles. This role manages a diverse team of 6 resources across multiple geographic locations.

This position collaborates closely with Architecture, Dev Ops, Cybersecurity, Compliance, Product, and PMO teams to drive integration architecture, incorporate industry best practices, scalability, environment stability, and regulatory-ready release practices. You will also manage and mentor cross-functional teams, enabling capability growth, high performance, and strong alignment with enterprise goals.

Join the digital engine driving Sanofi's transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI at scale.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities

Team Leadership & Management

* Lead and develop a team of 6 professionals across multiple geographic locations

* Foster an inclusive, collaborative environment that encourages innovation and continuous improvement

* Provide clear direction, mentorship, and professional development opportunities for team members

* Conduct regular performance evaluations and provide constructive feedback

* Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team

Technology Expertise

* Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)

* Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events

* Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python

* Stay current with emerging technologies and industry trends relevant to patient experience

* Apply technical expertise to solve complex problems and drive innovation

Product Launch Support

* Collaborate with cross-functional teams to ensure successful delivery of product launches

* Establish and maintain strong relationships with peers, internal stakeholders, and external vendors

* Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams

* Develop and implement launch strategies that prioritize patient needs and experience

* Monitor launch metrics and KPIs to measure success and identify areas for improvement

Quality & Compliance

* Champion quality-focused approaches throughout the development lifecycle

* Implement left-shifting activities in the SDLC to identify and mitigate risks early

* Ensure adherence to Sanofi Patient Services standards and compliance requirements

* Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance

* Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements

* Stay informed about evolving healthcare regulations and their impact on patient services

About You

* Bachelor's degree required; advanced degree (MS, MBA) preferred

* 10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams

* Pharmaceutical or healthcare industry experience required - strong understanding of patient services operations in pharmaceutical or healthcare industry

* Proven experience with Salesforce Health Cloud

* Track record of successful product launches and technology deployments

* Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)

* Experience with PHI/PII data handling and patient data safety protocols

* Ability to influence senior leadership and navigate complex stakeholder environments

* Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy

* Fluent in English

Preferred Qualifications

* Additional Salesforce platforms experience (Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)

* Working knowledge of integration technologies (IICS, AWS, Snowflake, Python)

* An additional language beyond English is a plus

Why Choose Us:

* Bring the miracles of science to life alongside a supportive, future focused team.

* Discover endless…