UX Program Manager Job Cambridge area,Massachusetts USA,IT/Tech

About the Role

We are seeking a strategic and highly operational UX Program Manager to help scale experience delivery across our product ecosystem. This role will lead operational programs supporting Product Design, UX Research, and Design Systems teams by building scalable workflows, governance models, prioritization frameworks, and AI‑enabled delivery practices. The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross‑functional program management expertise.

You will partner closely with Product, Engineering, Accessibility, Research, and Design leaders to improve organizational effectiveness, design consistency, delivery velocity, and user experience quality ential Locations:
Boston MA, Columbia SC, Bolivar MO.

What You’ll Do

UX Platform & Program Leadership
Lead cross‑functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams
Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives
Improve visibility into priorities, dependencies, risks, and overall UX delivery health
Design Systems & Backlog Operations
Support Design Systems governance, adoption, release coordination, and component lifecycle management
Oversee UX and Design System backlog prioritization, intake, and roadmap alignment
Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities
AI‑Enabled Workflow & Operational Excellence
Identify and implement AI‑assisted workflows, automation opportunities, and operational improvements across UX teams
Establish scalable operational frameworks, quality standards, metrics, and reporting practices
Drive continuous improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency

Required Qualifications

5+ years of experience in Program Management, Design Ops, Product Operations, UX Operations, or Technical Program Management
Experience supporting Product Design and/or Design Systems organizations
Strong understanding of agile product development and cross‑functional delivery models
Experience managing complex programs across distributed teams and stakeholders
Excellent communication, facilitation, and organizational leadership skills
Strong systems‑thinking mindset with the ability to improve operational scalability

Preferred Qualifications

Experience working with enterprise‑scale Design Systems
Familiarity with AI‑assisted workflow tooling and automation practices
Experience with accessibility governance and UX quality standards
Knowledge of Product Operations or platform delivery models
Experience with operational analytics and delivery metrics
Familiarity with tools such as Figma, Azure Dev Ops, Jira, Confluence, Mural, Aha, or Linear
Knowledge of accessibility standards and UX quality practices (e.g., WCAG)

Knowledge, Skills, Abilities and Behaviors

Strong understanding of UX, Design Systems, and product development life cycles
Experience leading cross‑functional programs across UX, Product, and Engineering teams
Ability to manage and prioritize UX and Design System backlogs at scale
Knowledge of Design Ops, Product Ops, and operational governance practices
Experience improving workflow efficiency, delivery processes, and operational scalability
Familiarity with AI‑assisted workflows, automation, and intelligent operational tooling
Strong systems‑thinking and organizational problem‑solving abilities
Excellent communication, stakeholder management, and executive presentation skills
Ability to manage complex dependencies, risks, and competing priorities
Collaborative leadership in highly matrixed environments

Success in This Role Looks Like

UX teams operate with greater clarity, consistency, and efficiency
Design System adoption increases across product teams
Cross‑functional initiatives execute with improved alignment and predictability
Operational overhead and delivery friction are reduced
AI‑enabled workflows improve productivity without compromising quality
Leadership gains visibility into UX health, priorities, and delivery outcomes
Product experiences become more scalable, accessible, and…