Patient Tech Innovation Engineer

Position: Patient Experience Tech Innovation Engineer
Job Title:

Patient Experience Tech Innovation Engineer

* Location:

Cambridge, MA

About the Job

Sanofi is seeking a visionary Patient Services Innovation Engineer to lead the evolution of our Patient Support Services (PSS) platform - a mission-critical ecosystem that touches thousands of patients across their entire healthcare journey.

In this role, you'll design and deliver next-generation AI-powered solutions that make a tangible difference in patients' lives. From treatment discovery to long-term adherence, you'll architect intelligent digital experiences that remove barriers, personalize engagement, and improve health outcomes. You'll leverage cutting-edge AI/GenAI, Salesforce Health Cloud, AWS, and emerging digital health platforms to solve real-world challenges: predicting adherence risks, orchestrating personalized patient journeys, and empowering care teams with intelligent automation.

As an innovation engineer, you'll drive the strategic roadmap across Pre-Rx and Post-Rx journeys, champion rapid experimentation, and influence stakeholders across the enterprise - all while ensuring compliance-by-design in a highly regulated environment.

Join the engine of Sanofi's mission - where deep immunoscience meets bold, AI-powered research. In R&D, you'll drive breakthroughs that could turn the impossible into possible for millions.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities:

Innovation Leadership & Platform Strategy

* Lead and evolve the end-to-end PSS platform innovation roadmap, ensuring alignment across Pre-Rx (awareness, access, affordability, onboarding) and Post-Rx (adherence, persistence, patient engagement, outcomes) journeys.

* Architect and drive next-generation platform capabilities that unify patient, provider, and program data across the lifecycle using Salesforce (Data Cloud, Health Cloud, Agentforce, Omni Studio, Experience Cloud) and AWS ecosystem services.

* Design, scope, and execute PoCs and MVPs focused on AI/GenAI-driven use cases, such as intelligent patient engagement, next-best-action, automated case management, and predictive adherence models.

* Define how to optimally leverage the existing Sanofi technology stack (Salesforce + AWS) while identifying opportunities to integrate emerging AI platforms, digital health solutions, and ecosystem partners.

* Evaluate and recommend build vs. buy vs. partner strategies for new capabilities, including AI copilots, conversational interfaces, and patient-facing digital tools.

* Present solution architectures, feasibility analyses, and quantified business outcomes (e.g., improved time-to-therapy, adherence rates, patient satisfaction) to senior leadership.

* Support business case creation, value realization tracking, and investment prioritization for innovation initiatives.

* Deliver thought leadership across the PSS ecosystem, including patient 360, omnichannel engagement, and real-world data utilization.

* Ensure scalable, modular, and reusable platform design that supports multiple therapeutic areas and evolving business models.

* Embed "compliance by design" principles, ensuring adherence to GxP, HIPAA, GDPR, and regional privacy regulations across all innovations.

AI, Data & Digital Innovation

* Lead adoption of AI/ML and GenAI capabilities across PSS, including:

* Intelligent intake and triage of patient cases

* Personalized patient journeys and engagement orchestration

* Conversational AI (chatbots, voice agents) for patient and HCP support

* Predictive analytics for adherence, drop-off risk, and program optimization

* Collaborate with data teams to enable a Patient 360 view using Salesforce Data Cloud and AWS data services, integrating structured and unstructured data sources.

* Explore and implement next-generation AI platforms and frameworks (e.g., LLM orchestration, vector databases, agentic AI) to enhance patient and agent experiences.

* Ensure responsible AI practices, including explainability, bias mitigation, and regulatory compliance in healthcare contexts.

Cross-Functional Collaboration & Delivery

* Partner with business stakeholders (market access, patient services, medical, commercial) to identify unmet needs across Pre-Rx and Post-Rx journeys and translate them into innovative digital solutions.

* Coordinate with product, engineering, architecture, operations, compliance, and vendor teams to ensure seamless PoC execution and transition to enterprise-scale solutions.

* Demonstrated ability to influence, collaborate with, and lead cross-functional global teams without direct authority, building consensus and driving alignment.

* Lead vendor/partner ecosystem engagement, including evaluation of digital health…