Inventory Technician

## Inventory Technician Apply locations:
Cambridge, MAtime type:
Full time posted on:
Posted Todayjob requisition :
R0015630

Key Deliverables by Level Deliverable Level  1 - Associate Field Services Technician I
* Respond to IT service tickets using documented procedures and supervision
* Assist with workstation setups and peripheral connections
* Perform basic AV checks and room readiness tasks
* Support imaging and deployments under direction
* Maintain accurate ticket documentation in ITSM tools (e.g., Service Now)
* Follow proper inventory handling, tagging, and tracking
* Escalate unresolved issues appropriately
* Adhere to safety protocols and client-specific guidelines

Field Services Technician II(Lead Single Man Sites)
* Independently manage onsite IT support at single-person or lead-assigned locations
* Serve as the primary contact for end-user technical needs
* Own AV/conference room setup, maintenance, and issue resolution
* Execute full lifecycle support: imaging, deployment, recovery, e-waste
* Oversee inventory reconciliation and tool usage
* Prioritize and resolve tickets aligned to SLA targets
* Identify recurring issues and suggest process improvements
* Provide informal mentorship and support to visiting or junior technicians
* Uphold Astreya’s quality and service standards through professional communication and client interaction

Essential Duties and Responsibilities (All Levels):### End-User Support* ### Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.* ### Troubleshoot and resolve common hardware and software issues.* ### Deliver a high-quality, customer-focused service experience in a timely manner.### Ticket Management* ### Receive, document, and close support requests in ITSM tools (e.g., Service Now).* ### Prioritize tickets based on urgency and impact.
* ### Escalate complex or unresolved issues following defined protocols.### Hardware Deployment & Recovery* ### Assist with or independently perform workstation deployments, device imaging, and equipment setup.* ### Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.* ### Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.### Inventory & Asset Management* ### Maintain and reconcile inventory of IT equipment and accessories at assigned site.
* ### Use asset tracking systems to manage device records, check-ins/outs, and stock levels.* ### Participate in regular audits and support logistics for shipping/receiving hardware.### AV & Conference Room Support* ### Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).* ### Set up and tear down conference room tech for meetings or events.* ### Support room readiness, monitor usage, and report or resolve AV issues.###

Documentation & Process Compliance* ### Follow documented processes and standard operating procedures (SOPs) for all support tasks.* ### Maintain clear and concise documentation for resolutions, escalations, and asset updates.* ### Adhere to Astreya and client-specific protocols, including change and incident management.### Customer Service & Communication* ### Serve as a visible, approachable point of contact for IT-related issues at the site.
* ### Communicate effectively with users to understand issues and set clear service expectations.* ### Represent Astreya’s service commitment with professionalism and courtesy.

Level II Additional Responsibilities:### Team Collaboration
* At Level II, act as the lead or sole technician on-site and coordinate with remote teams or vendors.
* Provide informal mentorship to junior techs or new team members visiting the site.
* Share site-specific insights or recurring issue trends to help improve service delivery.

Education and/or Work Experience Requirements:

Level I

* Required:

High School Diploma or GED
* Preferred:
Enrollment in IT-related coursework or vocational training
* Certifications (plus):
CompTIA A+ Google IT Support Certificate or similar entry-level credential

Level II

* Required:

High School Diploma or GED
* Preferred:

Associate’s degree in Information Technology,…