Manager, Event & Media Production Coordination

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world‑changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high‑quality and efficient services to the schools to help them achieve their goals.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines and depth in specific areas of expertise.

HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service‑focused environment. If you are a technically proficient, nimble, user‑focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!

Our Mission: huit.harvard.edu/about

We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.

HUIT's core values are:

• Human‑centered
• University‑focused
• Innovation‑driven
• Team‑oriented

IT Academy (designed for IT Staff):

HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills.

Learn more here: (Use the "Apply for this Job" box below)..

This role oversees production coordination throughout the project lifecycle for the Events and Media Production team in FAS's HUIT's Education Support Services. Key responsibilities include management of the team's two E&MP Event and Media Production Coordinators who triage requests, collect pre‑production information from clients, and communicate production details to the E&MP team.

This role is owner of the unit's scheduling and project management environment Service Now, File Maker, Farmerswife/Cirkus, oversees interface with EMS Room Book and Service Now integration. The manager is responsible for collecting and reporting service data metrics, and handles invoicing and receivables for the unit. Additionally, they will work closely with the Director of Events and Media Production, Manager of E&MP Studios, Manager of Field Events, Production Managers and other managers and coordinators within ESS to staff and plan a wide range of complex events and allocate resources.

• Manages two Event and Media Production Coordinators to ensure that all requests for events, media production, and high‑end event support from faculty, staff, students, and the extended Harvard community are promptly addressed.
• Creates processes, workflows, systems to support this unit's goals and for the performance management of direct reports to accomplish goals of Event Production Coordination Team.

• Assigns the events and studio production requests to the two event and media production coordinators.
• Oversees the scheduling of production projects, establishes realistic client expectations for deliverables, and books technical staff on sessions and events in the field or studio, in consultation with the relevant E&MP Manager(s).
• Designs, creates and teaches the workflow and systems to support the coordination of field and…