Operations Associate

Teamwork makes the stream work. Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable – and valued – contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

At Roku, the Live Operations FAST team is dedicated to delivering high-quality, seamless experiences across our Free Ad‑Supported Streaming Television (FAST) channel ecosystem. With a focus on operational excellence and continuous improvement, the team collaborates closely with service partners, content publishers, and internal stakeholders to manage the full lifecycle of FAST channel onboarding and ongoing channel health. As the FAST landscape continues to grow, we're expanding our team and developing scalable processes that raise the bar for partner experience and service delivery.

The team operates as a shared resource, providing support across regions as business needs demand, while also valuing deep familiarity with in‑country localized requirements to ensure partners in every market receive regionally informed, high‑quality service. Teamwork makes the stream work.

In this role, you will be a key operational partner to FAST channel publishers and internal teams, guiding new channels through the onboarding process and ensuring established channels meet Roku's quality and compliance standards. You'll coordinate across cross‑functional teams — including content, engineering, partnerships, and ad operations to drive smooth channel launches and manage ongoing changes to live channel configurations. This role sits at the intersection of live operations and platform reliability so you will be working alongside infrastructure, Engineering teams and service providers to support observability, automation, and encoding pipeline health as the FAST ecosystem scales.

As a trusted point of contact for service partners, you'll manage expectations, communicate clearly through ambiguous situations, and keep projects moving. As part of a shared resources team, you'll flex to support any region as needed, bringing both in‑country localized knowledge and technical depth to every engagement.

• Lead and coordinate FAST channel onboarding end‑to‑end, working with content partners and internal teams to meet launch milestones and quality standards.
• Serve as the primary operational contact for assigned service partners, building strong relationships and ensuring issues are resolved efficiently.
• Manage ongoing FAST channel configurations, including schedule updates, metadata changes, feed ingestion, and EPG alignment.
• Monitor channel and pipeline health using observability tools; validate ingestion, triage transcode and CDN delivery issues, and escalate incidents with clear context to Engineering or peer technical teams.
• Drive automation of repetitive operational workflows through scripting, and collaborate with cloud infrastructure, operations or business teams on capacity planning, incident reviews, or retrospectives.
• Drive change management efforts — communicating process or platform changes clearly to partners and internal stakeholders, and supporting smooth transitions.
• Coordinate cross‑functionally with content, engineering, ad operations, and partnerships teams to resolve channel health issues and deliver on partner commitments.
• Flex to support any region as part of a shared resources model, bringing regionally informed operational knowledge to ensure localized requirements are met.
• Track and manage multiple concurrent work streams, maintaining clear documentation and status…